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Hybrid Help Desk Technician - End-User IT Support
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-31
Listing for:
Edgewater Federal Solutions, Inc.
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Edgewater Federal Solutions, Inc. seeks a Help Desk Specialist to support a major national laboratory's IT program. The role focuses on first-tier remote end-user support via phone, chat, and email, plus knowledge-base maintenance and incident documentation.
You will escalate to appropriate teams and work with IT peers to promote effective solutions. A background in PC operations and customer care is essential;
Service Now and ITIL/KCS credentials are a plus.
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