IT Systems & Security Support Specialist

• Provide Tier I and Tier II support for hardware, software, Microsoft 365, and business applications via the ticketing system while meeting response-time targets
• Troubleshoot desktops, laptops, mobile devices, printers, conference room technology, and peripherals
• Install, configure, and deploy new computers and technology equipment
• Support employee onboarding and offboarding
• Maintain accurate documentation of support requests and recurring issues
• Assist with administration of Microsoft 365, Microsoft Entra , Intune, and Exchange Online
• Deploy applications, device configurations, and security policies through Intune and Entra
• Manage user accounts, licensing, security groups, and permissions
• Monitor endpoint compliance, health, and inventory; support lifecycle management from procurement through retirement
• Assist with email security, phishing, suspicious activity, compromised-device, and account-security investigations using established security tools and incident response procedures
• Monitor and elevate security alerts when appropriate
• Support CMMC compliance documentation, including evidence collection and control tracking related to CUI handling
• Support testing, UAT, and validation for new software, hardware, and technology rollouts
• Document issues and create knowledge base articles and deployment guides
• Identify recurring issues and recommend process improvements

• 1–3 years in IT support, desktop support, or a related role
• Strong troubleshooting and customer service skills
• Experience supporting Windows 11 and Microsoft 365
• Basic understanding of Entra , endpoint management, networking, and cloud technologies
• Curiosity and willingness to learn new technologies
• Ability to follow structured testing procedures and document findings
• Strong organization, communication, and attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Ability to live the four Inside-Out Company Commitments:
  Be the Advocate;
  Be Unreasonable;
  Be Vulnerable;
  Be Bonded
• Must be a U.S. citizen authorized to work in the United States
• Clean driving record with proof of insurance and valid driver's license
• Preferred: familiarity with Microsoft Entra , Intune, or similar identity and endpoint management platforms
• Preferred:
  Associates or Bachelor degree within Computer Science or related field
• Preferred: experience with email security platforms such as Barracuda or similar solutions
• Preferred:
  Power Shell or basic scripting experience
• Preferred: experience with automation tools such as Power Automate or similar platforms
• Preferred: familiarity with AI tools and interest in using AI for troubleshooting, documentation, automation, and IT operations
• Preferred: prior experience in a compliance-driven environment such as CMMC, HIPAA, or SOC 2

Demonstrates expertise in providing Tier I and Tier II IT support, including troubleshooting hardware and software issues, managing Microsoft 365 and Entra , and ensuring compliance with CMMC standards. Proficient in documentation, user account management, and application deployment while maintaining a strong focus on customer service and process improvement.

• IT Support Experience
• Microsoft 365 Administration
• Troubleshooting Skills
• Endpoint Management
• CMMC Compliance

• Windows 11 Support
• Troubleshooting
• Endpoint Management
• Microsoft Entra
• Intune
• Power Shell
• Email Security
• Automation Tools
• Documentation
• User Account Management

• Customer Service
• Organization
• Communication
• Attention to Detail
• Curiosity

• CMMC
• HIPAA
• SOC 2
• IT Support
• Desktop Support

• Microsoft 365
• Intune
• Entra
• Barracuda
• Power Automate
• Security Tools