Help Desk Technician

Summary/Objective

We are seeking a reliable, knowledgeable, and self-motivated team player who takes initiative, manages multiple priorities effectively, and consistently delivers high-quality work.

We are seeking a reliable, knowledgeable, and self-motivated team player who takes initiative, manages multiple priorities effectively, and consistently delivers high-quality work.

Salary Range: $20.00/hour - $36.00/hour

• Provide first-level technical support to employees via phone, email, chat, and in-person assistance; troubleshoot and resolve hardware, software, network, connectivity, and application issues
• Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, projectors, peripherals, and other IT equipment, both locally and remotely
• Assist users with connecting and configuring devices for Wi‑Fi, email, printers, projectors, and other network resources
• Create, update, and manage user accounts, passwords, access permissions, and security credentials in accordance with company policies
• Support operating systems, business applications, productivity software, software installations, updates, patches, and routine system maintenance, including remote deployment and removal of software on Windows-based computers
• Manage and maintain printers, including configuration, troubleshooting, and address book/email setup
• Document, track, and manage support requests through the help desk ticketing system; route incoming calls and escalat
  ** e complex or unresolved issues to appropriate IT personnel or external vendors
• Support employee onboarding and offboarding, including equipment deployment, account setup, access changes, asset recovery, and equipment distribution
• Maintain accurate IT asset records, equipment assignments, software licenses, configurations, loaned equipment, and maintenance/repair status within the asset management system
• Coordinate the shipment, receipt, and distribution of computers, network hardware, and other IT equipment
• Follow IT security policies and procedures, maintain confidentiality of information accessed or stored on company systems, and promptly report suspected security incidents
• Provide users with basic technical guidance and training on applications, cybersecurity best practices, IT procedures, and approved technologies
• Develop, update, and maintain technical documentation, knowledge-base articles, troubleshooting procedures, and IT procedure manuals
• Assist with IT projects, system upgrades, hardware deployments, and other technology initiatives as assigned
• Perform other duties and responsibilities as assigned

• High school diploma or equivalent required; associate or bachelor's degree in Information Technology, Computer Science, or a related field a plus
• 2-4 years of related experience in a help desk, technical support, desktop support, or similar IT role
• Working knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Strong customer service skills and the ability to work effectively with users of varying technical abilities
• Ability to prioritize multiple requests and work effectively in a fast‑paced environment
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to lift, carry, or move IT‑related equipment and materials weighing up to 40 pounds

• Technical troubleshooting and problem solving
• Customer service orientation
• Clear and professional communication
• Attention to detail
• Time management and prioritization
• Teamwork and collaboration
• Adaptability and continuous learning
• Information security awareness
• Professi…