Business Support Specialist - Customization

Business Support Specialist Customization

Rio Grande is seeking a detail-oriented and organized Business Support Specialist to support our growing Customization business. This role serves as the central coordinator for Custom Casting, Stamp & Form, Laser Engraving, Hot Foil Stamping, and CAD-supported custom projects.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects simultaneously, and excels at communicating with customers, internal teams, and external partners.

• Manage the Customization Services inbox and coordinate incoming project requests.
• Process and track customization service orders, ensuring accuracy and timely execution.
• Serve as the primary liaison between Rio Grande and external CAD design partners.
• Coordinate communication between customers, sales teams, Manufacturing, Merchandising, and Customer Support.
• Monitor project timelines, milestones, and deliverables to ensure projects remain on track.
• Provide customers and internal stakeholders with project status updates and next steps.
• Generate weekly project status reports and maintain accurate project records in Hub Spot.

• 25 years of experience in project coordination, sales support, customer service, or a related field.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience with CRM systems such as Hub Spot or Salesforce preferred.
• Experience working with manufacturing, production, customization services, or project-based workflows is a plus.

• Monday-Friday schedule (8:00 AM - 5:00 PM)
• Comprehensive training program
• Collaborative and supportive team environment
• Opportunity to work closely with customers and bring custom projects to life
• Competitive compensation and benefits

If you're passionate about organization, customer service, and project coordination, we'd love to hear from you.

The successful candidate will enjoy a rewarding, challenging, and a work environment focused on our values of respect, responsibility, and results.

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class.

We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits