Field Service Manager

Overview

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to the best interests of the company wherever field service department activities are involved in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $77,500.00-$ annually. Pay is based upon education and experience.

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans.

• Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
• Ensures all warranty invoicing, to internal and external customers, is completed
• Supplies all documents and reports needed to the Service or Branch Manager
• Develops and manages yearly budget for the Field Service operation
• Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
• Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
• Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
• Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
• Provides any safety equipment and training to all field service technicians as needed
• Works with customers to resolve concerns about service work
• Provides easy to read and accurate quotes to internal and external customers and PSR’S in order to sell hours in the field service department
• Recommends the most cost effective repair procedure and guideline to all customers and PSR’s
• Applies working knowledge of Caterpillar systems to include basic mechanical and electrical and hydraulic systems
• Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager
• Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations
• Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager
• Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees

• High School Diploma or GED
• Some college or trade school preferred
• 5+ years experience servicing heavy equipment
• 3+ years administrative/clerical
• 5+ years customer service experience
• 3+ years sales experience
• 3+ years supervisory/management experience

• Oversees some or all of:
  Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP/PSP Technicians, and Service Writers
• Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible
• Conducts performance reviews for all Field Service technicians and administrative employees
• Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

• Noise:
  Moderate
• Indoors and Outdoors

• Up to 25%

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related…