COM Manager

Overview

The COM Manager is responsible for performance of all aspects of the Change of Occupancy Maintenance (COM) process. Responsibilities include accurate input of data into the Company s system of record software, the planning and scheduling of both internal and contracted work, and seamless coordination with the property management team for the move out and move in of residents and the achievement of all financial and performance metrics.

This role will work directly with the Maintenance Director to achieve these HMC goals in addition to performance metrics.

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance, including negotiation of trade contracts, service agreements, and their quality.
• Develops scopes of work.
• Creates or approves Purchase Orders in accordance with HMC policy.
• Ensures that all vendors meet HMC insurance requirements before any work is performed unless approved in accordance with HMC policy.
• Ensures the timely payment of HMC contractors once their work is completed and satisfies HMC expectations.
• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor and materials associated with the COM process.
• Reviews and updates any completed or planned work daily in Yardi and communicates adjusted timelines to both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delays timely resident moves in or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Conducts various inspections to ensure HMC standards of COM quality and timeliness are met.
• This position requires driving for the Company using either
  1) a Company vehicle, at any frequency from Rarely to Constantly; or,
  2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

• High School Diploma or GED (or equivalent) Required
• In the absence of a degree, directly related job experience in managing processing projects where independent judgment is required
• 1-3 years staff supervisory experience Required
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance; 5+ years  experience in building maintenance
• Advanced leadership, integrity and management skills
• Proven ability to meet deadlines, goals and problem solve
• Highly proficient in property management software (Yardi)
• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure adherence by those performing these tasks
• Ability to understand and follow HMC policies involving the COM, Work Order and Purchase Order processes
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, email programs, and internet browsers
• Strong and effective oral and written communication skills
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors and peers
• Must be detail oriented and able to work within specified deadlines
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Must be a detail oriented, independent thinker who can be part of a team and demonstrates strong attention to detail with basic knowledge of property management activities
• Reliable and dependable attendance and punctuality are essential
• Driver s license in state of residence for operating a company or personal vehicle as required

We are committed to offering competitive and equitable compensation.…