Landside Operations Shift Supervisor

Key Responsibilities

Supervise, assign, review and participate in the work of staff responsible for the daily operation of airport parking facilities; establish schedules and methods for providing landside operations services; operate computerized revenue control equipment; ensure work quality and adherence to established policies and procedures and perform the more technical and complex tasks relative to the assigned area of responsibility.

* Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Description s are not intended to reflect all duties performed within the job.*

Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Plan, prioritize, assign, supervise, review and participate in the work of staff responsible for the daily operation of airport parking facilities and commercial ground transportation services.
• Establish schedules and methods for providing landside operations services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Participate in the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
• Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures.
• Perform the more technical and complex tasks of the work unit including coordinating security and maintenance activities for landside areas.
• Operate computerized revenue control equipment; receive and enter parking tickets into computer; audit tickets, receipts and funds; prepare reports as necessary.
• Inspect landside areas and assign or coordinate preventive maintenance and repair tasks; ensure that areas are clean and safe.
• Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
• Participate in the selection of landside operations staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Participate in the preparation and administration of assigned budget; submit budget recommendations; monitor expenditures.
• Prepare analytical and statistical reports on operations and activities.

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of airport operations and maintenance.
• Perform related duties and responsibilities as required.

• Associate's degree in business management or a two-year technical certificate in office administration.
• Four (4) years of experience in any of the following areas of facility operations: maintenance, clerical or administrative support, and cash handling.
• One (1) year of supervisory or lead experience.

• Parking facility operations experience preferred.
• Possession of a valid New Mexico Driver's License, or the ability to obtain it by the date of hire.
• Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).
• Successful completion of a security background check conducted by U.S. Customs and Border Protection, if applicable.

Airfield environment; exposure to noise, dust, grease, smoke, fumes, gases and inclement weather conditions.

Essential and supplemental functions may require maintaining physical condition necessary for heavy, moderate or light lifting; standing or walking for prolonged periods of time.