Service Delivery Optimization Consultant - West Coast

Service Delivery Optimization Consultant - West Coast

Yuma, AZ

Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote

Job

Reports To:

Director of Service Delivery

Salary Range: $95,000 – $145,000 annually

Jaan Health is an AI-based care management company that serves healthcare providers by delivering high-quality proactive care to underserved patients through its proprietary technology platform, Phamily.

Role Description

The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of end-to-end care management programs for large patient populations, managing client relationships, overseeing delivery through internal teams and clients, and ensuring measurable clinical and financial outcomes.

The role acts as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows.

Key Responsibilities

Client Engagement & Relationship Management

• Own the relationship with a strategic account, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
• Pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
• Develop understanding of the account’s strategic agenda, clinical imperatives, and organizational dynamics to ensure the program remains embedded in care delivery.

Program Implementation & Operational Execution

• Lead end-to-end implementation of care management programs across multiple sites.
• Drive execution across internal teams and client stakeholders, ensuring alignment on scope, timelines, and outcomes.
• Operate with high ownership in ambiguous environments, making decisions that move programs forward.

Performance Monitoring & Optimization

• Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization.
• Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement.
• Lead continuous optimization efforts to expand program impact and long-term value.

Training & Change Management

• Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.
• Build scalable implementation playbooks that accelerate enrollment, reduce operational friction, and enable consistent execution across sites.

Cross-Functional Collaboration

• Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience.
• Contribute to the development of playbooks, SOPs, and best practices that scale across programs.

Requirements

• Bachelor’s degree in healthcare administration, public health, business, nursing, or related field.
• 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts.
• Proven experience driving performance, revenue targets, net retention rates, or program growth.
• Experience coordinating or overseeing service delivery to clients or through external vendors.
• Experience managing complex, multi-stakeholder environments across clinical and executive audiences.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to operate with ownership in fast-paced, evolving environments.
• Ability to interpret performance data and develop actionable insights.

Preferred Requirements

• Experience with provider groups, ACOs, or health systems.
• Familiarity with EHR workflows and care management platforms.
• Medical, dental, and vision coverage for employees and dependents at a nominal cost.
• Paid maternity leave.
• FSA and Dependent Care account options.
• 401(k) eligibility after 6 months of full-time employment.

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.