Director of Event Services- Albuquerque Convention Center

POSITION:
Director of Event Services

REPORTS TO:

General Manager DEPARTMENT:
Executive FLSA STATUS:
Exempt

The Albuquerque Convention Center, Kiva Auditorium, Civic Plaza, ABQ Rail Yards, and Jennifer Riordan Spark Kindness Sports Complex are the City of Albuquerque’s premier event venues hosting the region’s largest and most impactful events.

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you. Join us!

The Director of Event Services is responsible for the strategic planning, management, and execution of all event services to ensure exceptional client experiences and operational excellence. This key leadership role oversees event planning, logistics, client relations, vendor management, budgeting, staffing, and service delivery for meetings, conferences, conventions, weddings, corporate events, and special programs. The Director of Event Services works closely with clients, internal departments, and external partners to deliver successful events that align with organizational goals and brand standards.

Develop and implement event service strategies that support organizational objectives and client expectations. Lead, mentor, and manage the Event Services team, fostering a culture of excellence, accountability, and collaboration. Establish service standards, operational procedures, and best practices for event execution. Evaluate event performance and implement continuous improvement initiatives.

Oversee all phases of event planning and execution, from concept development through post-event evaluation. Ensure seamless coordination of logistics, including venue setup, audiovisual requirements, catering, transportation, guest services, and event timelines. Manage event calendars, schedules, and resource allocation. Monitor on-site event operations to ensure quality service and successful outcomes.

Serve as the primary point of contact for high-profile clients and key stakeholders. Conduct client consultations to understand objectives, requirements, budgets, and expectations. Develop and maintain strong relationships with clients, vendors, sponsors, and community partners. Resolve client concerns professionally and efficiently.

Develop and manage event budgets, forecasts, and financial performance metrics. Negotiate contracts and pricing with vendors, suppliers, and service providers. Monitor expenses and identify opportunities for cost savings and operational efficiencies. Ensure accurate billing, revenue tracking, and financial reporting.

Source, evaluate, and manage vendor partnerships. Negotiate contracts and service agreements to achieve favorable terms. Ensure vendor compliance with organizational policies, service standards, and safety regulations. Maintain strong supplier relationships to support successful event delivery.

Recruit, train, supervise, and evaluate event services personnel. Develop staffing plans to support event schedules and operational requirements. Conduct performance reviews and provide ongoing coaching and professional development. Promote…