General Manager

General Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

We're looking for a General Manager who operates as an owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This role isn't about maintaining standards. It's about setting them and raising them If you're looking to run a business, not just manage a shift; this is where you do it.

The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events. You will set the direction for the business, build the leadership team that runs it, and drive performance across every part of the operation. This role operates with autonomy and expects accountability.

As the leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Own the business:
Take full ownership of venue performance including revenue, labor, costs, and overall profitability. Demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business. Build and execute the annual operating plan with clear financial targets and priorities. Manage the P&L with intention, understanding how each part of the business contributes to results.

Forecast, identify trends early, and act decisively to protect and grow the business. Drive new revenue through partnerships, events, and local market opportunities.

Leading the guest experience:
Set the standard for a consistent, high-quality experience across all guest occasions. Use guest feedback and operational data to continuously improve the experience. Stay visible in the venue and lead from the floor. Build and Lead Your Team:
Hire, develop, and retain a strong leadership team that can operate independently. Create a culture where people are engaged, respected, and held accountable. Invest in talent development and build a pipeline of future leaders. Address performance directly and maintain a high bar for the team.

Represent the Brand:
Build relationships in the local market with businesses, community leaders, and partners. Position the venue as a destination in the community. Drive events, partnerships, and activations that grow awareness and revenue. Ensure Compliance and Safety:
Maintain a safe and compliant environment for all guests and associates. Ensure adherence to all local, state, and federal regulations. Build a culture where safety and compliance are part of daily operations.

Core competencies for success include driving results, having a strategic mindset, building effective teams, ensuring accountability, focusing on customers, being resilient, and managing ambiguity.

Qualifications include 5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, 2-5+ years as a General Manager with full P&L ownership, a bachelor's degree in hospitality management, Business Administration, or a related field, proven success in high-volume, multi-revenue environments, and the ability to obtain required licenses and certifications for your location.

Physical requirements include the ability to lift, carry, and move items up to 50 pounds on an occasional basis, remaining on your feet and in motion for extended periods throughout the shift, performing a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment, working in varying outdoor weather conditions for extended periods of time, communicating clearly and effectively in a venue environment that may include moderate to high levels of background noise, and remaining in a stationary position for periods of time while performing desk-based tasks.

Benefits include free play, 1/2 price food, health, dental, vision, 401(k) playmaker match, and a free mental well-being platform.