Programming Services Officer

Programming Services Officer

To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required.

Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws.

Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist.

Responsibilities include:

• Assisting the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
• Acting as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency.
• Studying and analyzing operational procedures and preparing detailed and comprehensive reports of findings and recommendations.
• Establishing the scope and detail of the operation of proposed programs, documenting the need for such programs and indicating the relative importance of such programs as they relate to existing and/or proposed programs.
• Coordinating the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work.
• Reviewing and evaluating state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals.
• Determining the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review.
• Performing varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation.
• Assisting a superior by performing administrative tasks and research in preparation of the agency's annual budget.
• Doing related work as required.

A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs; a working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service; the ability to analyze data, draw conclusions and develop programs based upon such data;

the ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space; and related capacities and abilities.

Education:

Such as may have been gained through: graduation from a college of recognized standing with specialization in business management, social sciences or a related field; and

Experience:

Such as may have been gained through: employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.