Service Manager I - HVAC

Position Overview

As a Service Manager, you will provide senior leadership and operational oversight for a team of service technicians and engineers, delivering exceptional quality, safety, and customer satisfaction on commercial HVAC, controls, plumbing, or mechanical service projects. You will work closely with division leadership to drive team performance, manage resources, ensure projects meet scope, schedule, budget, and quality standards, and foster a high‑performing, collaborative culture that supports client success and company growth.

Our people‑first approach empowers your leadership with professional development, cross‑functional partnerships, and the opportunity to build strong teams that provide reliable, sustainable service solutions nationwide across our operating companies.

• Lead, manage, and motivate a team of service technicians and engineers to achieve safety, quality, and service delivery goals while maintaining strict adherence to safety standards.
• Provide hands‑on leadership, coaching, mentoring, and supervision to build team capability, resolve issues, and promote excellence in execution.
• Oversee all aspects of service operations, including planning, scheduling, resource allocation, vendor relationships, fleet management, budgeting, risk/issue management, and change control.
• Ensure service projects run according to scope, schedule, budget, and quality standards; monitor progress and provide monthly performance reports against plan to leadership.
• Collaborate with sales, estimating, and operations teams to support proposal development, job walks, technical input, and customer solutions that minimize downtime.
• Coordinate technical support, troubleshooting, and maintenance for systems (e.g., BMS, automation controls, HVAC equipment); visit key/high‑profile customers regularly to ensure expectations are met.
• Manage team development: recruit, interview, hire, train, evaluate performance, and support career growth for service staff.
• Maintain accurate reporting on project milestones, risks, issues, and performance; communicate updates across all levels of leadership.
• Establish and mature practices, templates, policies, tools, and partnerships to enhance service capabilities and operational efficiency.
• Champion safety, quality, and customer service; participate in establishing and implementing standards, inspections, and continuous improvement initiatives.

Yes – Direct leadership and management of service technicians, engineers, and support staff; responsible for recruiting, hiring, training, performance reviews, coaching/mentoring, motivation, and resource planning to build and sustain a high‑performing team.

• Experience:
  
  5+ years of direct supervisory or management experience in commercial HVAC, controls, plumbing, or mechanical service; strong technical background in the trade (HVAC/controls experience a plus).
• Education:
  
  High school diploma or GED required; associate or bachelor’s degree in business, construction management, engineering, or related field preferred.
• Certifications/Licenses:
  Relevant trade certifications (e.g., EPA 608, NATE, OSHA 30‑hour) a plus; valid driver’s license and clean driving record required.
• Physical Demands:
  Primarily office‑based with frequent site visits and travel; ability to walk job sites, climb stairs/ladders, lift light materials (laptop, plans), and travel regionally (up to 10–20% as needed).
• Work Environment/Safety:
  Professional office with hybrid options and active service/construction sites; exposure to varying weather, noise, dust, heights; must adhere to OSHA regulations, conduct hazard identification, and wear required PPE (hard hat, safety glasses, steel‑toed boots) on sites—safety is our top priority and non‑negotiable. This is a safety‑sensitive position.

• Strong leadership, team building, coaching, mentoring, and performance management abilities.
• Excellent verbal and written communication, problem‑solving, and time management skills.
• Proficiency in service/project management tools, reporting, budgeting, and resource forecasting.
• Technical knowledge of…