Operations Manager

The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.

A Day in the life of an Operations Manager:

Promote safety first in all actions

Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training

Provide direction and guidance to all operations associates, drivers and technicians

Manage processes and corresponding systems

Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible

Prioritize loads for timely delivery

Work with fleet managers to assign loads to drivers in a fair and equitable manner

Provide efficient friendly customer contact

Control and complete paperwork and reports as required

Manage Fleet manager schedules and desk assignments

Communicate with all operations associates and drivers regarding company and customer requirements

Continually update knowledge of federal and state regulations

Communicate with internal and external customers as required

Additional Responsibilities:

Carries out duties assigned by center manager or regional manager as required

Work with and support the business development managers to grow the business

Responsible for overall CSC operations during the absence of the center manager

High School Education or equivalent

One year experience as a fleet manager in transportation industry

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills

Knowledge of DOT regulations, federal and state standards

Ability to prioritize and manage multiple projects

Self-starter with detail oriented work habits

Able to maintain confidentiality

Display professional demeanor

Good interpersonal skills; able to work well with wide range of individuals

Demonstrate dependability through good attendance and adherence to timelines and schedules

Basic computer skills, strong desktop and administrative skills

Knowledge of basic company employment policies and procedures

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.

Occasional lifting (up to 20 pounds).

Working Conditions:

Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.
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