Program Manager; Vendor Implementations and Operations

Job Description

This role is responsible for the internal business projects and programs involving departmental and cross-functional subject matter experts, delivering products from design through completion in support of new vendor implementation. Responsibilities include planning and directing project schedules and budgets, monitoring progress from inception through delivery, post implementation monitoring, and day to day Operations support, and engaging and overseeing external vendors as needed.

The Program Manager will assign, direct, and monitor systems analysis and program staff. The primary focus of this position is project and program management rather than the application of expertise in a specialized function field, although technical team members may be involved.

Job Duties:

• Responsible for ensuring well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program.
• Manages program budget, as applicable, supporting project prioritization.
• Collaborates with Legal, Compliance, and Information Security to ensure governance standards are upheld.
• Tracks performance metrics and ensures value realization from deployed solutions.
• Coordinates recurring meetings to support governance framework and decision-making processes, as needed.
• At the direction of program (CoE, Shared Service or other functional area) leadership, supports portfolio management and/or initiative-specific change and project management.
• Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral.
• Routinely reviews program collateral to ensure current and accurate reflection of business needs.
• Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team.
• Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations.
• Generates and distributes standard reports on schedule.

Job Qualifications:

Required Qualifications:

• At least 4 years of Program and/or Project management experience, or equivalent combination of relevant education and experience.
• Operational Process Improvement experience.
• Managed Care experience, preferably in a shared service, CoE or matrixed environment.
• Experience with Microsoft Project and Visio.
• Strong presentation and communication skills.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.