Special Accounts Supervisor

Job Details

Job Location:

Albuquerque, NM 87109 Position Type:
Full Time Education Level: High School Degree or Equivalent

Travel Percentage :
None

Job Shift: Day Job Category:
Banking

Location:

Albuquerque, NM 87109

Required work schedule: (not a remote or hybrid position)

Monday to Friday: 8:00 AM to 5:00 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Supervisor at Sandia Area, you play a key role in guiding and supporting your team to achieve operational goals and deliver exceptional member experiences. You are responsible for fostering a culture of trust and accountability while ensuring team alignment with the organization’s mission, vision, and values. By mentoring staff and addressing day-to-day challenges, you contribute to a workplace environment that promotes collaboration, service excellence, and long-term success.

Reporting directly to the Loan Servicing Director, the Special Accounts Supervisor is responsible for overseeing a team of Special Accounts Officers and Representatives to deliver exceptional and efficient service to our members. This role is responsible for guiding, mentoring and evaluating the performance of Special Accounts Officers while overseeing the collection and delinquent accounts, ensuring compliance with relevant laws and regulations and contributing to the efficient processes and procedures.

• Manage employee schedules, monitor and approve timecards, and create the department schedule.
• Handle escalated collection calls and disputes and provides assistance to members as needed.
• Oversee the recovery of charged-off accounts to ensure all possible efforts are made to collect the outstanding debt.
• Accepts purchase bids on repossessed vehicles after determining the soundness of the offer and considering the condition of the vehicle.
• Minimizes losses by referring bad debt accounts to the Loan Servicing Director.
• Notifies the Loan Servicing Director of any potential issues that arise.

• Collect delinquent loan accounts by locating and notifying members with delinquent accounts and establishing repayment schedules through contacts with members by telephone, in person, by letter, or by other means.

• Review the monthly recommended charge-offs for accuracy and provide feedback to employees.
• Prepare regular reports on collection activities, team performance, and recovery rates.

• Assists in maintaining collection controls by recommending and enforcing policies and procedures.
• Ascertains collection efforts by auditing accounts and reports and attempts new approaches.
• Approves repossession assignments and serves as liaison with attorneys or agencies in handling repossession of collateral.
• Uncovers disputes and liabilities by investigating account documentation.
• Assists in determining legal course of action by conferring with the Loan Servicing Director and attorneys and estimating probability of successful recovery.

• Lead by example, reinforce, and consistently uphold Sandia Area’s Values:
  Service, Sustainability, Efficiency, Trust, Stewardship, and Growth.
• Contribute to leading a high-performing team; monitor performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance.
• Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment.
• Oversee day-to-day operations and ensure alignment with departmental and organizational objectives.
• Assist in the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union’s mission, values, and service culture.
• Support the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment.
• Directly supervise staff with the goal of enhancing professional…