MMIS​/MES Account & Delivery Leader

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

MEDICAID ENTERPRISE SYSTEMS | GOVERNMENT HEALTHCARE | ACCOUNT & DELIVERY LEADERSHIP

Conduent is seeking an experienced MMIS/MES Account & Delivery Leader to lead the successful delivery, management, and growth of our New Mexico Medicaid Enterprise Systems (MES/MMIS) engagement.

This role serves as the primary client-facing leader responsible for operational performance, contract compliance, financial results, strategic client relationships, and account growth.

• Serve as the primary executive point of contact for client leadership and key stakeholders, building trusted advisor relationships.
• Lead daily delivery and operational performance across the Medicaid Enterprise Systems program.
• Ensure contractual commitments, service level agreements (SLAs), key performance indicators (KPIs); regulatory requirements, security standards, and business objectives are met.
• Partner with operations, technology, product, system, and support teams to deliver contracted services and address performance risks.
• Manage client escalations, operational issues, service interruptions, corrective action plans, and risk mitigation efforts.
• Lead contract administration, including renewals, amendments, change requests, pricing discussions, and governance processes.
• Oversee quality assurance, continuous improvement, SLA reporting, SOC audits, Medicaid Waiver Financial Management reviews, and other compliance assessments.
• Lead disaster recovery and business continuity planning, testing, training, and documentation.
• Own account financial performance, including budgets, revenue, profitability, forecasting, expense management, and growth opportunities.
• Prepare and present executive business reviews, strategic performance reports, and operational governance updates.
• Lead, coach, and develop cross-functional teams while managing hiring, onboarding, performance, development, succession planning, employee relations, engagement, and retention.

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or a related field.
• Seven (7) or more years of progressive leadership experience in Account Management, Delivery Management, Operations Management, Government Healthcare, or related field.
• Demonstrated experience in Medicaid, MMIS, Medicaid Enterprise Systems (MES), Fiscal Agent operations, or related government healthcare programs.
• Experience managing large-scale government contracts and operational service delivery organizations.
• Strong knowledge of contract management, compliance programs, service level agreements, and operational governance.
• Proven ability to build executive-level client relationships and serve as a trusted advisor.
• Experience leading cross-functional teams across operations, technology, product, and service delivery organizations.
• Strong financial acumen with experience managing budgets, revenue, profitability, forecasting, and business performance.
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Project, Visio, and SharePoint.
• Willingness to travel occasionally as required.

• Experience supporting Medicaid Enterprise Systems (MES) or Medicaid Management Information Systems (MMIS) implementations…