Body Damage Manager

What You'll Do

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles
• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time
• Assesses damage area on a daily basis to prioritize vehicles for repair and/or salvage; communicates work to appropriate team members/employees
• Ensures all repair orders are completed and processed in accordance with established guidelines
• Determine damage repair estimated labor hours and source optimal repair parts
• Minimizes damage estimate, body shop and on-lot repair cycle time
• Conducts monthly damage writer reviews and damage writer audits
• Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair
• Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed
• Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices
• Maintain up to date files on vendor insurance policies
• At bussing locations, oversees the damage repair of all busses for the operation
• Manages all areas of the employee lifecycle including hiring, on-boarding, training, recognition and performance management of both managers and employees to enable a high performance culture
• Supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
• May be required to perform additional duties as directed by management

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including:
  Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

• High School diploma required ; 2-4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Prior experience writing damage is preferable
• Valid driver's license and successful background check
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas
• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

The annual starting salary for this position is between $65,000- $68,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

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