Hybrid Service Drive Manager

• Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
• Assist in maintaining manufacturer (CSI)
  Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
• Assist in forecasting goals and objectives for the department and strive to meet them
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service dept. meetings as directed
• Address and resolve customer concerns
• Assist in motivating, training and developing employees

• Strong verbal and written communication is required
• Must be able to manage in a fast paced work environment
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software is a plus
• Must have three plus years in an Automotive Service Department
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screening (background & drug test)

Demonstrates strong leadership and team management skills in an Automotive Service Department, focusing on customer satisfaction, effective communication, and service sales. Proven ability to motivate and develop staff while ensuring high-quality service repairs and timely operations.

• Automotive Service Management
• Customer Satisfaction Index (CSI)
• Team Management
• Service Sales
• CDK Automotive Software

• Automotive Service Writing
• Service Department Operations
• Quality Control
• Time Management
• Customer Service Training

• Verbal Communication
• Written Communication
• Motivation
• Interpersonal Skills

• Valid Driver’s License

• Warranty Campaigns
• Recalls
• Service Advisors
• Service Technicians
• Service Lane