Account Manager- Airport Ground Handling

Job Category: Accounting

Requisition Number: ACCOU
022879

Job Type: Full-Time

Employment

Location:

On-site

2200 Sunport Blvd SE
Albuquerque, NM 87106, USA

The Account Manager will be responsible for assisting the operational team to deliver excellent and safer performance in the cargo service functions at a high‑volume international airport. To include managing the Company’s relationship with assigned airline customer, acting as the liaison between the two. Lead problem avoidance and resolution initiatives.

This Job is at Albuquerque International Airport (ABQ)

Reporting to: General Manager

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensure service delivery to customer airlines is according to the airline contracts, and within the agreed budget level
• Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitor performance, taking action to correct any shortfalls
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provide reports as required, and service delivery measurements
• Provide leadership to the management team, developing their skills
• Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; employee recognition, addressing issues and ensuring employees successfully complete company’s training programs
• Work shifts as required by the business
• Report any significant deficiency in our products, materials and documents
• Suggest any improvements to working practices, especially those relating to safety and security
• Follow all security procedures as required
• Other duties as assigned

• Manage employees in the Ground Handling department.
• Be responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Able to communicate effectively with senior level personnel.
• Able to work with a multinational workforce, and to adjust to the local conditions of the station.
• Have a working knowledge of the IATA Standard Ground Handling Agreement.
• Have the aptitude to develop the supervisory team, provide succession planning, and re‑engineer business processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered during leave.
• Have Airport Ground Handling experience at a high‑volume international airport.
• Excellent knowledge of ramp/cargo/GSE.
• Strong written, verbal and interpersonal skills.
• Demonstrate customer relationship skills, including ability to effectively communicate with all levels of employees from field to corporate executives.
• Have strong Finance and Accounting experience and background.
• Possess solid problem‑solving, multi‑tasking abilities and experience in the handling of flight operations.
• Have computer skills and experience with Microsoft Office programs.
• Be a High School Graduate plus, two to five years related experience; or an equivalent combination of education and experience.
• Possess the ability to write reports, business correspondence, and procedure manuals.
• Possess the ability to effectively present information to and respond to questions from groups of managers, clients, customers, and the general public.
• Possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Possess / maintain a valid state Driver’s License and other FAA/Airport required…