Operations Delivery Manager

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Job Title

Operations Delivery Manager

Location

Job Type

Full-time

Category

Operations

Education

The Operations Delivery Manager is a property-based Field Operations leadership role responsible for driving operational performance, people capability, sales enablement, and execution consistency within an assigned airport or resort property. This role is embedded within one property and serves as the operational business partner to the Multi-Unit Manager, store leaders, and frontline teams. .

Customers:
Experience consistent service, strong product availability, clean and compliant stores, and reliable execution across the assigned property.

Store Teams:
Receive clear direction, coaching, accountability, and development that strengthens leadership capability and improves store-level execution.

Coach store leaders and frontline teams on day-to-day operational routines, customer engagement, selling behaviors, inventory execution, compliance expectations, and consistent execution of company standards.

Identify capability gaps and deliver targeted coaching, training, and reinforcement to improve consistency and performance across the property.

Support onboarding, leadership development, succession planning, and readiness for emerging leaders within the assigned property.

Model clear communication, accountability, and follow-through to strengthen leadership effectiveness and team engagement.

Partner with the Multi-Unit Manager to reinforce performance expectations, support property-level workforce readiness, and advance action plans that improve team execution.

Analyze operational data, including sales, labor, shrink, known loss, inventory accuracy, audit results, compliance reporting, and operational scorecards to identify trends, root causes, and priorities.

Lead focused action plans to improve operational performance, stabilize high-risk areas, and reduce repeat execution issues.

Strengthen standard operating procedures, inventory controls, merchandising execution, cash handling, compliance routines, opening and closing disciplines, and regular store-walk follow-up.

Monitor store execution and provide clear recommendations to improve sales, profitability, customer experience, and operating efficiency.

Provide actionable reporting and insights to property and field leadership on performance trends, risks, progress, and support needs.

Serve as a property-level subject matter expert on operational controls, loss prevention, audits, compliance, health and safety, food safety, regulatory requirements, and partner/vendor coordination as needed.

Identify, diagnose, and help resolve operational risks that may impact financial results, customer experience, compliance, or team safety.

Partner with Profit Protection, Risk Management, Human Resources, and Field Operations to strengthen controls and support corrective action planning.

Support operational assessments, audit preparation, investigations, and follow-up activity to ensure issues are resolved and sustained.

Influence practical process improvements based on field observations, performance data, and recurring property-level challenges.

Translate company sales, merchandising, operational, and service priorities into clear direction, routines, and expectations for store leaders and teams.

Support execution of promotions, product launches, merchandising standards, customer engagement behaviors, and selling routines that improve commercial performance.

Partner with cross-functional teams to support…