Branch Manager

Branch Manager – Senior Helpers

Great companies need strong leaders.

Senior Helpers is seeking a driven, hands-on Branch Manager to lead the growth and day-to-day operations of our local home care business.

This position is ideal for someone who combines strong operational leadership with a business-development mindset. You will be responsible for building a high-performing team, maintaining excellent client service, developing referral relationships, improving operational performance, and driving sustainable revenue and billable-hour growth.

This is not a passive management position. We are looking for someone who takes ownership, identifies problems early, follows through, develops people, and actively helps grow the business.

• Great Place to Work® Certified

• Autonomy and ownership – We expect leaders to take initiative, make decisions, and take responsibility for results.

• Opportunity to make an impact – Your work directly affects seniors, families, caregivers, and the community.

• Variety and responsibility – This role combines operations, leadership, client service, recruiting, sales, and business development.

• Growth opportunity – Join a growing organization with opportunities to take on increasing responsibility as the business expands.

• Manage the day-to-day operations of the branch and provide consistent leadership to office staff and caregivers.

• Maintain accountability across scheduling, recruiting, onboarding, client care, sales, and administrative functions.

• Identify operational problems quickly and ensure issues are followed through to resolution.

• Develop processes that improve efficiency, communication, client satisfaction, caregiver retention, and profitability.

• Ensure responsibilities are clearly assigned and that team members follow through on commitments.

• Coach, train, develop, and hold internal team members accountable to established expectations.

• Work closely with ownership on business priorities, staffing decisions, growth initiatives, and operational improvements.

• Take responsibility for branch revenue growth and increasing weekly billable service hours.

• Develop and execute strategies to generate new clients and expand existing client relationships.

• Identify, develop, and maintain relationships with key referral partners and centers of influence, including:

  • Hospitals

  • Skilled nursing and rehabilitation facilities

  • Assisted living and memory care communities

  • Independent living communities

  • Home health and hospice organizations

  • Physician practices

  • Veterans and VA-related referral sources

  • Senior-service organizations

  • Case managers, social workers, and discharge planners

  • Other healthcare and community partners

• Conduct face-to-face visits, networking, community outreach, presentations, and events to develop referral relationships.

• Track referral activity, leads, assessments, conversions, new clients, lost clients, and other key growth metrics.

• Maintain consistent follow-up with prospects and referral partners.

• Support digital marketing and other lead-generation initiatives when appropriate.

• Help ensure every new client receives a professional and organized start of care.

• Establish and maintain a communication process for new clients that includes appropriate caregiver introductions, service follow-up, and ongoing relationship management.

• Monitor client satisfaction and respond quickly when service concerns arise.

• Work with scheduling and care teams to reduce missed shifts, service interruptions, and preventable client losses.

• Help identify opportunities to expand services for existing clients when additional care would be beneficial.

• Maintain strong relationships with clients,…