Retail Systems Security Project Manager

Job Description

Sensormatic Solutions, a leader in Loss Prevention, Inventory and Shopper Engagement Solutions, is looking for a Program Manager to lead global Service Max implementation projects. In this role, you will work across transformation leaders, functional business leaders, and IT teams to define scope, build disciplined plans, and deliver programs that meet schedule, budget, and quality expectations.

What we offer

• Competitive salary and Bonus
• Paid vacation/holidays/sick time-15 daysof vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
• Company vehicle

The Project Manager is responsible for leading assigned security projects from planning through execution and closure, ensuring profitability, on-time delivery, quality outcomes, and customer satisfaction. You will coordinate across pre-sales, installation, supply, and customer stakeholders to keep scope, budget, risks, documentation, and handoffs under control throughout the project lifecycle.

• Project planning & preparation: Develop the project charter and project plan, define milestones, deliverables, roles, and success criteria, and confirm that all installation-specific requirements are captured.
• Scope and budget alignment: Work with the pre-sales team to align scope, design, and budget, and ensure all cost components are included for accurate project budgeting.
• Risk management: Identify risks, dependencies, and constraints early, then define practical mitigation actions and recovery options.
• Project execution: Conduct customer kick-off meetings, transfer finalized design and documentation to installation and coordination teams, and maintain execution cadence through regular internal and customer meetings.
• Progress tracking and reporting: Maintain internal and customer-facing trackers, progress reports, and schedule updates that reflect current status, variances, and next actions.
• Site and supply coordination: Proactively manage site readiness, permits, supply issues, and other dependencies by coordinating reschedules or alternative solutions when needed.
• Change management: Oversee customer-driven scope changes, document the impact on schedule, budget, and resources, and communicate updates to all relevant stakeholders.
• Project closure: Complete final documentation, obtain customer sign-off, archive records, and manage surplus equipment returns where required.

• Own the project from planning through closeout, keeping safety, integrity, profitability, and customer satisfaction at the center of every decision.
• Stay close to the workby resolving site readiness, supply, permit, and dependency issues quickly with customers, installers, and internal teams.
• Use clear cadence and candor through kick-off meetings, structured progress reviews, and timely reporting so risks and changes stay visible early.
• Improve every dayby updating plans when conditions change, learning from issues, and applying practical problem-solving to keep delivery on track.
• Win as one teamby coordinating pre-sales, installation, documentation, and customer communication with trust, accountability, and shared priorities.

• 3+ years of project management, construction supervision, or field leadership experience, preferably in security, low-voltage, life safety, installation, or technical deployment environments.
• Proven ability to deliver projects on time, within scope, and within budget while maintaining a high standard of customer satisfaction.
• Experience developing…