Communications Specialist

This position is being recruited in support of a current proposal opportunity and is contingent upon Quivera Enterprises being awarded the contract.

Wichita Tribal Enterprises (WTE), a Quivera Enterprises subsidiary, is seeking an experienced Communications Specialist to support the Office of Information Technology (OIT) by planning, initiating, executing, and managing communications, marketing, stakeholder engagement, and organizational change management activities.

The Communications Specialist helps increase awareness of OIT services, expand their reach and impact, improve adoption of IT systems and processes, strengthen OIT’s reputation with stakeholders and customers, and promote engagement and accountability across the organization.

Working in coordination with the Federal Task Lead, the Communications Specialist supports the technical, contractual, administrative, and financial aspects of assigned tasks. The position manages communications strategy and develops branding, messaging, outreach, and stakeholder communications that promote the Assistant Chief Information Officer (ACIO), OIT programs, services, initiatives, and related portals.

• Plan, initiate, execute, and manage communications, marketing, and organizational change management activities supporting OIT.
• Develop and manage overall communications strategies, branding, messaging, and outreach for the ACIO, OIT programs, services, initiatives, and related portals.
• Develop communications plans and materials tailored to audience interests, behaviors, needs, communication preferences, and other relevant human factors.
• Develop clear, engaging, and audience-appropriate content for internal and external stakeholders.
• Support stakeholder and customer outreach through the development of presentations, briefings, white papers, broadcast messages, announcements, and other communications products.
• Provide communications support for OIT projects, programs, initiatives, and functional areas.
• Support the development, maintenance, and improvement of OIT web portals and other approved communications channels.
• Review and improve communications products to increase quality, clarity, consistency, accessibility, effectiveness, and customer satisfaction.
• Maintain consistency of branding, messaging, terminology, and communications standards across assigned products and channels.

• Develop and implement organizational change management plans that promote user awareness, readiness, adoption, and sustained use of IT systems, services, and processes.
• Develop communications and engagement strategies that support technology implementations, process changes, modernization initiatives, and organizational transformation.
• Identify stakeholder groups and communication needs to support effective change-management activities.
• Develop targeted messaging and communications materials that explain changes, benefits, impacts, expectations, timelines, and available resources.
• Support training, awareness, readiness, and knowledge-transfer activities associated with new or changing IT systems and processes.
• Monitor stakeholder feedback and adoption concerns and recommend communications or engagement activities to address identified needs.

• Develop and support OIT stakeholder and customer surveys to measure satisfaction, awareness, engagement, and service effectiveness.
• Analyze stakeholder and customer feedback and recommend improvements to communications, service quality, and customer satisfaction.
• Facilitate meetings, stakeholder discussions, working sessions, and planning activities.
• Organize complex information and develop action-oriented plans, artifacts, and…