Shelter Supervisor

Lead now. Create impact forever. Empower teams who are empowering the unhoused in Albuquerque as our new Shelter Supervisor!

LOCATION: 7440 Jim McDowell Road

SCHEDULE: Rotating, Full-time, may include weekends/holidays. Schedules subject to change based on shelter needs.

Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily.

Gateway Center provides low, barrier, trauma-informed overnight beds for transition to housing. The shelter provides easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support.

As the Shelter Supervisor, you will oversee the daily operations of the shelter during assigned shifts. This includes maintaining a clean and orderly environment in common areas, ensuring proper staffing, managing guest belongings, and assisting in the implementation and enforcement of shelter policies. You play a key role in supervising staff, ensuring compliance with shelter protocols, and supporting the Associate Director in the overall operation of the facility.

Additionally, you will be responsible for entering census data and providing leadership during guest behavior situations to ensure the safety and well-being of all shelter occupants.

• Leadership and Staff Management:
  Proven ability to supervise and support staff in a high-demand environment, ensuring staff are effective in their roles and providing quality service to guests.
• Crisis Management and Conflict Resolution:
  Skilled in de‑escalating guest behavior situations and providing effective conflict resolution to maintain a safe and supportive environment.
• Data Management:
  Proficient in entering and managing census data, including using systems such as the Citywide Emergency Bed Tracker to ensure accurate reporting.
• Operations Oversight:
  Expertise in maintaining the cleanliness, organization, and safety of shelter common areas and ensuring that staff and guests adhere to shelter protocols.
• Discipline and Appeals Process Management:
  Knowledgeable in enforcing and reporting on guest discipline policies, working closely with the Associate Director to ensure consistency and fairness in addressing behavior situations.
• Trauma-informed approach, responsible for providing care and support to individuals impacted by trauma, ensuring a respectful, safe, and non-judgmental environment.

• Supervise shelter staff during assigned shifts, ensuring they are effectively managing their responsibilities and providing high-quality service to guests.
• Provide guidance and support to staff, including monitoring performance and addressing any concerns or issues that arise during the shift.
• Ensure that common areas are staffed appropriately and that staff are maintaining cleanliness and order throughout the shelter.
• Coordinate the staffing and scheduling of activities in common areas, ensuring a calendar of activities is provided and posted for guests.

• Assist the Associate Director in implementing and evaluating a system for managing guest belongings, including storage solutions for items exceeding bedside storage limits.
• Assist the Associate Director in maintaining and reporting on a consistent discipline and appeals process to address guest behavior situations as they arise.
• Provide leadership in de‑escalating guest behavior situations, ensuring an effective and consistent response to maintain safety and order in the shelter.
• May drive 15‑passenger van to pick‑up shelter referrals and transport guests to community locations and shelter access points.

• Ensure that aggregate census data is entered into the Citywide Emergency Bed Tracker every evening (evening shift…