Program Coordinator - New Mexico

The Foster Alliance (TFA) supports the foster care community by providing essentials to benefit children on the foster care journey, believing all kids deserve a chance to win! Therefore, our vision is that every child on a foster care journey thrives. Always.

Team members bring their individual strengths to complement TFA’s mission and values. Each team member has a specific role as we strive to create a culture within the organization that is creative, human-centered, and innovative.

The Program Coordinator plays a crucial role as the “first impression” for clients, volunteers, and donors ensuring they receive services in a timely and appropriate manner. Reporting to the Program Manager – New Mexico and working primarily in the Albuquerque Office, this position is responsible for creating a smooth and positive experience for all TFA clients (families, caseworkers, volunteers, and donors), while following TFA’s policies and data documenting procedures to include all OSHA safety standards.

• Welcome families, volunteers, and donors with compassion, trauma-informed sensitivity, and hospitality while understanding the complexity of the foster community.
• Listen, identify, and fulfill foster / caseworker needs with items available throughout their “shopping” experience.
• Implement the Birthday Dreams program and oversee elements to ensure program success.
• Assist families with loading essentials into their vehicles
• Work with volunteers (individuals and groups) to serve families in innovative and creative ways.
• Provide community resources as needed or requested promoting NM 2-1-1.
• Carry our TFA’s “when you need us / where you need us” approach which may include driving the mobile unit.
• Cross-reference and input all family intake and outgoing inventory data into Sage software per prescribed procedures.
• Document all receivables to include in-kind donations into Sage software as New Mexico transactions.
• Ensure inventory levels are adequate to meet current and upcoming family / volunteer needs for boutique and mobile unit purposes, which includes monitoring, restocking, and communicating when items are low.
• Support Program Manager – New Mexico with volunteer activations with individuals and corporate groups
• Assist with the setup, deliver, and take down of special event activities.

• Respond to telephone and email communications in a timely manner.
• In compliance with internal controls, pick up mail from PO Box, open mail, and log transactions.
• Ensure entire space is presentable, welcoming, and clean at all times.
• Coordinate office supplies and perishable items through TFA’s Administrative & Project Manager.

• All positions are expected to support inter-departmental cross training. At times, additional tasks are required, and employees are expected to be flexible and adjust to benefit the organization’s mission.
• Maintain ongoing and open communication with supervisors as well as other leadership and colleagues!

Associate degree and at least three to five years of client-facing case management experience required; bachelor’s degree with client-facing case management experience preferred.

Proficient in MS Office computer applications, MS Word, Excel, etc.) and other general office software.

• Dynamic team player who is able to engage others by being human-centric
• Proficient written and verbal communication
• Good interpersonal skills
• Valid driver’s license and clean driving record

• Work on a desktop and/or laptop computer for multiple hours a day
• Follow directions and comply with TFA policies and procedures
• Interact with clients / volunteers / donors in a highly engaging environment
• Manage regular competing demands and balance multiple responsibilities effectively and efficiently and/or ask for assistance
• Prioritize and organize items with minimal supervision
• To move and lift 35lbs of products on a routine basis
• Always maintain confidentiality

• Adaptable/flexible while working on focused tasks
• Detail-oriented while understanding how tasks relate to overall mission
• Embraces new…