Server, Server​/Wait Staff

AGE REQUIREMENT: 21 years or older

Responsible for waiting on all food and beverage guests, accurately recording, submitting, and delivering food and beverage orders while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guest.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Essential Functions and Responsibilities:
  This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
• Greets guests with a pleasant demeanor and ensuring guests are informed of all menu and beverage selections.
• Obtains food and drink orders from guests and gives to kitchen personnel and/or bartender for preparation.
• Periodically returns and/or observes tables to ascertain guest’s needs.
• Upsells with meal suggestions and dessert recommendations.
• Responsible for knowing menu items, ingredient information, and pricing to ensure proper ordering and expediting of food and beverage orders.
• Informs immediate supervisor of any food, beverage, or service problems that might arise.
• Presents check for payment when all guests’ needs have been taken care of and before the guest requests the check.
• Practices and observes safety and sanitation rules and regulations and encourages others to do the same.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Maintains and ensures the server and cocktail server stations are clean and orderly.
• Informs management and Resort and Casino Security of service issues requiring their immediate attention such such as intoxicated guests and guests under the age of 21 requesting drink services.
• If assigned that station; take orders for the Table Games and Poker guests and fill them.
• Monitors, Observes, and interacts with guest to assure no guest is over-served alcoholic beverages.
• Abides by all state, federal and liquor regulations pertaining to serving alcoholic beverages; minors intoxicated guests, etc.
• Accurately take orders and enter correctly into POS terminals.
• Occasionally performs other duties as assigned.
• Must be able to train staff in all server procedures.
• Maintains all service standards as defined by the company and the Server position.

• None

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Six (6) months server experience in a high volume casino and/or hospitality setting experience, preferred.
• Six (6) months prior cash handling experience, required.
• Working knowledge of OSHA;
  Alcohol awareness programs.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• New Mexico State Alcoholic Beverage Service Certification. Required.
• Must acquire POIGRA Alcohol Server License, required.

• Ability to handle cash.
• Must have essential experience operating POS (Point of Sale) systems.
• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention…