Restaurant Manager

AGE REQUIREMENT: 21 years or older

Responsible for efficient and proper operation of various food outlets including, but not limited to Triple Sevens, Deli, Banquets, Bingo Snack Bars, Tiwa, Embers, Floor Beverage Service, etc. Exhibits knowledge of product lines and prices and full awareness of safety and food sanitation laws and regulations. Provides efficient and smooth customer service according to the standards required by the Isleta Resort and Casino.

• All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
• Aggressively promotes sales and marketing of establishment both in-house and locally for optimum revenues.
• Maintains open communication among departments to provide a positive and professional attitude to employees and a well-informed staff.
• Hires, trains, and delegates to subordinates appropriate authority to fulfill assigned duties of the Food and Beverage Staff.
• Plans specials and promotions.
• Effectively monitors and controls all venue costs.
• Participates in annual budget forecasting for outlets. Assures departments operate within budgetary guidelines.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Enforces department standards, objectives, and policy that are in accordance with the Isleta Resort and Casino’s organizational mission.
• Ensures that their venue is in excellent condition on an ongoing basis, quickly gets damaged or worn furniture, décor or equipment repaired or replaced. Verifies service equipment is in working order and prepped, as required.
• Strong knowledge of food, beverage, wines, spirits, service and point of sales.
• Recommends menu changes and additions through feedback to Executive Chef, Restaurant Chef and Sous Chef on a daily basis.
• Maintains current awareness of food trends and technology to support efficiency of service, production and product.
• Maintains appropriate pars for all food and supplies.
• Enhances guest service experience by interaction with guest, passing feedback on to F&B Director and the Assistant Food and Beverage Director.
• Assists with pre-opening dining room set, food preparation (as needed) and seating layout.
• Ensures adequate product availability for forthcoming service.
• Ensures products are attractively displayed and meet Isleta Resort and Casino standards of presentation and quality.
• Ensures the highest standards of personal appearance are maintained and all subordinates wear the Isleta Resort and Casino uniforms and are in compliance with the SOP on personal appearance.
• Acts as an intermediary when customer complaints are presented.
• Resolves employee complaints and suggestions, when unable to do so, forwards those complaints and suggestions to the F&B Director.
• Ensures safety and sanitation laws are strictly adhered to, hygiene requirements are implemented and maintained, and any health-related problems are reported immediately to the Food and Beverage Director.
• Attends regular meetings organized by management.
• Continuously trains staff in all manner of food service skills, including, but not limited to;
  Table Service, Up-selling, Table Maintenance, Guest Service Skills, POS Skills, knowledge of Food, Wine and Liquor.
• Ensures that all aspects of the Restaurant or Banquet functions are in compliance with all applicable standards of service as defined for the company and the individual venue.
• Monitors, observes, and interacts with guests to assure no guest is over served alcoholic beverages.
• Completes all assigned paperwork including, but not limited to, shift reports, incident reports, perpetual and monthly inventories, and variance reports.
• Updates all beverage menus and verifies all menu items are available, securing missing items as required.
• Serves as liaison between clients and operating departments to ensure smooth…