BAKERY​/BAKER-CLERK

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Smith’s Food and Drug, located in Salt Lake City, Utah, is a division of The Kroger Company. The store provides comprehensive benefits and training opportunities for associates.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.

• High school diploma or equivalent.
• Bakery experience.
• Retail experience.
• Second language skills: speaking, reading, and/or writing.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit upon employment.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 years old or older.

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of counter, cases, and coolers continuously.
• Observe scheduled shift operating hours.
• Meet the day's production goals for baked goods.
• Maintain a clean and sanitized work area.
• Plan and organize development plans, including setting goals, prioritizing tasks, and establishing timelines.
• Assist with receiving and unloading merchandise and supplies.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare special orders per customer requests.
• Use all bakery equipment such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell-by dates and take appropriate action.
• Properly use kitchen equipment, proof-box, stove, and computerized scale.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Understand the store’s layout and locate products when requested by customers.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.