Department Supervisor - Coronado Mall

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the best customer experience. You will ensure compliance with legal requirements, H&M standards, policies, and procedures to meet expectations of customers and colleagues.

• Support the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths, identify commercial opportunities and work with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that the team can actively promote and sell products to customers.
• Follow up that the team is actively promoting the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in the fitting room and checkout, including transactions, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure the team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Retain and share knowledge and skills with the store team.
• Collaborate, plan, and work with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Maintain regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back-of-house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Uphold and follow best practice for any in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc).
• Maintain a strong balance and the maintenance of price signs in-store and throughout the sales floor/store, following guidelines according to global and local strategies and sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc).
• Be responsible for opening and closing of the store daily.

• You are an emerging leader who enjoys taking responsibility.
• You are ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition, and truly customer centric.

Expected base salary range is $17.05 – $19.86 hourly.

Additional notes:

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion.
• H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at , and use Ask a Question.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual…