Xfinity Retail Service Associate

The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, maintaining a clean and efficient store environment while providing exceptional support for mobile activations, education, troubleshooting, and escalations.

• Mobile Activations & Customer
  
  Education:
  
  Activate new devices or BYOD to the network, guide customers through tablet setup, support pairing of wearable devices, and educate on accessories and add‑ons.
• Mobile Escalations: Troubleshoot and resolve complex device or service issues, assist with account security, lost or stolen device recovery, and use advanced tools for escalation management.
• Mobile Support: Transfer contacts, emails, and media; provide password resets; activate and configure SIM or eSIM; perform diagnostics to resolve issues; process returns, exchanges, warranty claims, and replacements.
• On‑Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups, stage orders accurately, and identify upsell opportunities.

• Customer Check‑In & Demonstrations: Provide hands‑on device demonstrations when no primary actions are occurring or on the red floor.
• Operations Support: Reset store for merchandising and operational readiness; maintain visual standards and product placement.
• Back‑of‑House Inspection: Ensure inventory is clean, secure, and properly placed.
• Express Transactions: Facilitate quick device swaps and process equipment returns efficiently while ensuring compliance.

Understand and follow the Comcast Operating Principles. Own the customer experience and promote digital options at every touchpoint. Be an enthusiastic learner, advocate for Comcast products, services, and digital tools, and collaborate openly with teammates. Participate in the Net Promoter System and drive operational excellence while fostering an inclusive culture. Do what’s right for customers, teammates, communities, and investors.

• Communication
• Customer‑Focused Attitude
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Workplace Organization

Base pay: $17.14 per hour. Sales positions may be eligible for commission; non‑sales positions may receive a bonus. Comcast offers a comprehensive benefits package including health, dental, vision, and other employee benefits. For detailed information, visit the compensation and benefits summary on the careers site.

High School Diploma or GED. 0–2 years of relevant work experience.

Comcast is an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.