Retail Construction Project Manager

Job Location: Open to candidates located within United States only.

Lush North America supports 252 retail stores in Canada and the USA and operates manufacturing centers in Vancouver and Toronto. We pride ourselves on quality skin and hair care, personalized customer service, environmental activism, and a vibrant store atmosphere.

Lush values individuals who can adapt and evolve to the needs of our business, identify opportunities, and provide recommendations and solutions that uphold our values. Employees live with purpose, finding a personal connection with our mission and bringing their work and life paths into one holistic journey.

We are looking for a quality individual to join our North American team as a Retail Construction Project Manager based in the United States.

• Providing support to the North American SSP and Construction team, including:
  • Leading the project management and organization of retail shop fit‑outs, ensuring quality, relevance, and timeliness of new shop construction, refits, refreshes, closures, and ongoing maintenance of existing shop locations.
  • Effectively managing Capex: working on estimates, verifying project actuals, and updating the Capex forecast.
  • Ensuring project schedules are well planned and executed, collaborating with Retailers, SSP, Real Estate leasing, and finance.
  • Staying informed of industry best practices for global retail construction process and project support, bringing alignment to working practices.
  • Maintaining and developing project status and Capex reports.
  • Assisting the retail team to accurately interpret construction information impacting the business.
  • Providing hands‑on assistance and installation where necessary during new shop openings, refits, refreshes, and closures.
  • Continually improving support to the retail business by assessing needs and providing forward‑looking insight.
  • Streamlining reporting processes to meet the needs of both external and internal users.
  • Providing project‑specific assistance to the Retailers, all retail store teams, Shop and Space Planning Team, Property/Leasing, and Finance.
  • Maintaining up‑to‑date knowledge of products, design methods, and merchandising for sales, providing practical support and ensuring awareness of details to deliver excellent customer service and drive sales.
  • Partnering with SSP designers to deliver inspiring projects.
  • Delivering the best customer service experience.
  • May perform other duties as required.

• 5+ years of related experience in retail construction and project management, including effective management of budgets focused in the US (specialty stores, shopping malls, and metro streets).
• Demonstrated experience in a project lead role.
• Demonstrated knowledge of carpentry and millwork is an asset.
• Strong budget analysis and management skills.
• Experience with phased construction projects in newly opened and existing retail stores.
• Practical hands‑on experience in managing the design and construction process.
• Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes.
• Ability to multitask and handle competing priorities.
• Appreciation and understanding of retail design and in‑house skill set.
• Ability to assist and install company furniture (know how all components that make up a retail space are built).
• Ability to interpret all M.E.P, architectural, and structural plans.
• Strong analytical and problem‑solving skills.
• Exceptional written and verbal communication skills.
• Ability to work hard and calmly under pressure to meet deadlines.
• Flexibility and dedication to work extra hours as needed.
• Ability to work independently in a collaborative and creative environment.
• A team player with strong collaboration skills, working closely with designers to bring projects to life, sharing ideas, giving feedback, and ensuring all details are considered for efficiency and success.
• Taking a holistic approach to the business, with the ability to adapt to change in uncertain challenging times.
• Strong ability to self‑manage and own responsibilities within the team.
• Respect for the working environment and those around you.
• Passionate about company ethics and sustainability.
• Must be based in the United States. Ability to travel domestically and internationally (must hold a valid passport).

• Knowledge or expertise with Concur, CAD, and Google Suite.
• PMP and LEED certifications are an asset.

We are proud to be an equal opportunity employer.

Job Type: Regular, Full Time.
Work Type: Remote role, occasional travel across North America required.

Base Salary Range: $85,000–$90,000 USD.

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