EyeCare Advisor

General Function

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience, ensuring all patients receive the highest quality Optometric care. The role delivers the store’s key performance indicators by integrating the Brand Story, flawlessly executing the patient experience, and seamlessly linking the doctor and retail functions.

• Greets customers within 30 seconds.
• Answers the telephone promptly (3 rings) in a friendly, courteous manner.
• Explains all required paperwork, tests, products, and services.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor, or Retail Management as necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and resolves issues quickly.
• Demonstrates knowledge of appointment booking/scheduling procedures and computer operation.
• Handles and files all patient records in an organized, HIPAA‑compliant manner.
• Places contact lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system precisely, collecting payment and providing proper change as required by company policy.
• Explains the “One Hour” processing and expected delivery times to customers.
• Maintains store appearance and ensures visual displays follow company guidelines.
• Ensures a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communication, graphics, and point‑of‑purchase materials.

• Demonstrates strong product knowledge and accurately describes the features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses best suited to their vision, lifestyle, and budget.

• Performs all pre‑examination testing accurately, explaining measurements and answering patient questions.
• Provides coaching and guidance to patients on contact lens care and handling, utilizing clinical and product knowledge.
• Maintains and disinfects contact lens inventory and provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Excellent organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.