Floor Supervisor ​/ Retail Sales Associate

Floor Supervisor / Retail Sales Associate

The Floor Supervisor / Retail Sales Associate will manage the front-end operations of the store and ensure that each customer has the best experience possible in the store.

Delegate tasks to other staff as necessary.

Greets and interacts with customers. Ensures exceptional customer service by addressing customer needs and resolving issues. Consults with customers to understand their needs and preferences related to merchandise. Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer's needs. Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships. Ensures that sales staff are using sales techniques such as upselling, tie-in sales, and suggestive selling.

Ensures sales areas are kept neat, clean, dusted, and in the correct place. Ensures merchandise has proper tags and labeling. Retrieves merchandise from sales floor, stock room, or other inventory locations, and places special orders. Ensures back stock is kept neat and orderly, checked, and stocked daily. Maintains end caps and rotates end cap merchandise regularly. Processes returns and exchanges.

Performs other related duties as assigned.

• Excellent customer service skills
• Good verbal communication skills and active listening skills
• Excellent sales and customer service skills
• Extensive knowledge of the merchandise sold
• Ability to anticipate customer's needs
• Ability to recommend merchandise to customer
• Ability to operate or to quickly learn the store's point-of-sale system
• Organized with attention to detail
• Works well under pressure and deadlines; ability to multi-task

High School Diploma - Previous retail experience (1-3 years) Compensation: $16.00 - $17.00 per hour