Senior Software Account Representative

About the role:

This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. The position focuses on nurturing and expanding relationships with current clients while identifying and pursuing new opportunities to meet a predetermined sales quota. While the majority of client interactions can be handled remotely, the role requires face‑to‑face engagement with clients about 50% of the time.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

Thryv provides a secure, easy‑to‑use platform that automates tasks and consolidates customer engagement tools. The platform includes CRM, SEO, marketing, online invoicing & receipts, text messaging, email marketing, print and social media management, all aimed at helping local businesses succeed.

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become an expert in SaaS (software as a service)
• Receive support from a recognized company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey
• Partner with marketing and technology departments to execute sales strategy as new solutions are introduced
• Bring your thinking, strategies, and ideas to advance our company’s values and vision for the future

• Are driven and hungry, strategizing and offering unique software solutions to local business owners.
• Are engagement gurus who manage expectations effectively.
• Desire and commit to achieving sales success.
• Maintain a positive outlook and take responsibility for successes and failures.
• Are goal‑oriented and consistently exceed sales goals.
• Are persuasive, explaining software solutions in simple terms.
• Build and nurture a pipeline of prospects and close deals.
• Develop solutions that help customers win.
• Are comfortable working remotely with reliable high‑speed internet, a suitable office setting, and appropriate business attire.

• 3+ years of direct sales experience required (preferably in a SaaS role or company).
• 2+ years’ experience in outbound sales (full sales cycle) required.
• Industry knowledge and the ability to understand the Thryv product suite.
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and relationship‑building ability.
• Time and organization skills to manage multiple priorities and conflicting demands.
• Ability to work independently in a remote‑first environment, delivering sales presentations while following company processes.
• Strong technical skills, proficiency in MS Office, and the ability to learn new programs and systems.
• Associate’s degree (or international equivalent) or equivalent experience required.
• 50% driving requirement and valid driver’s license.
• Must live within an hour’s commute of the city of the job posting.

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to providing equal employment opportunities throughout the employment relationship, including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement.

The estimated on‑target earnings (OTE) for this role, which includes hourly rate and incentives, is $96,800, with the potential to earn more in most U.S. locations. Final offer amounts are determined based on the candidate’s location and may vary from the figure listed above.