Client Relationship Manager

We are seeking a dynamic and relationship-driven Client Relationship Manager to lead the growth of our Transportation practice across New Mexico. This role will focus on developing strategic client partnerships, identifying and pursuing transportation opportunities, collaborating with technical teams, and supporting the successful delivery of projects for state, county, municipal, and tribal clients.

The ideal candidate combines strong business development skills with a deep understanding of transportation infrastructure, public agency operations, and the New Mexico transportation market.

The Client Relationship Manager serves as a key representative of KLJ within the New Mexico transportation market. This individual will develop and maintain client relationships, identify strategic growth opportunities, coordinate pursuit efforts, and partner with project teams to deliver exceptional client experiences.

Success in this role will be measured through client satisfaction, market growth, project wins, and the strength of relationships developed throughout the transportation industry.

• Establish and maintain trusted relationships with transportation clients throughout New Mexico.
• Serve as the primary point of contact for strategic transportation accounts.
• Understand client objectives, funding opportunities, and transportation priorities to identify opportunities for KLJ services.
• Develop and implement account strategies that strengthen client engagement and drive long‑term growth.
• Represent KLJ at industry meetings, conferences, and community events.

• Identify, qualify, and pursue transportation opportunities with agencies such as NMDOT, counties, municipalities, MPOs, tribal governments, and related organizations.
• Lead and support proposal development, interviews, and contract negotiations.
• Collaborate with transportation leadership to develop market growth strategies and annual business plans.
• Cross‑sell KLJ's multidisciplinary services, including planning, surveying, environmental, construction administration, and engineering solutions.
• Track and manage opportunities within KLJ's CRM system.

• Partner with project managers and technical teams to ensure successful project execution and exceptional client service.
• Monitor project progress and client satisfaction throughout project life cycles.
• Participate in scope development, staffing discussions, and project delivery strategies.
• Help resolve client concerns and support proactive communication.

• Stay informed of transportation funding programs, market trends, and legislative developments impacting infrastructure investments in New Mexico.
• Build and maintain industry relationships with agency leaders, community stakeholders, and teaming partners.
• Support strategic positioning for major transportation pursuits.

• Bachelor’s degree in engineering, Planning, Business, or related field.
• 10+ years of experience in transportation consulting, infrastructure development, project management, or business development.
• Demonstrated experience developing and maintaining client relationships.
• Proven ability to identify and pursue business opportunities resulting in project awards.
• Strong communication, presentation, and negotiation skills.
• Ability to travel throughout New Mexico to meet with clients and support business development activities.

• Professional Engineer (PE) license.
• Existing relationships with NMDOT, municipalities, counties, MPOs, tribal governments, or transportation stakeholders throughout New Mexico.
• Experience working on transportation planning, roadway, highway, bridge, traffic, or multimodal transportation projects.
• Active involvement in professional organizations such as ACEC, WTS, APWA, ASCE, ITE, or similar associations.

• A passion for building relationships and creating opportunities.
• Strategic thinking with a growth-oriented mindset.
• A collaborative leadership style that brings teams together.
• Strong business acumen and market awareness.
• Commitment to delivering an exceptional client experience.

• Emplo…