Account Coordinator, National Sales

Hybrid Worker

Billings MT

Sacramento CA

Albuquerque NM

San Francisco CA

Lubbock TX

Fontana, CA

Fife WA

Los Angeles County CA

Las Vegas NV

Fresno CA

Anchorage, AK

Spokane WA

Portland OR

Phoenix AZ

Corona CA

Reno NV

Everett WA

Salt Lake City UT

Full time

R281983

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ($47185.htmld)

Join Our Community of Food People!

The Account Coordinator (AC) is part of US Foods' team-based selling strategy to drive profitable growth. ACs proactively support Account Executives (AEs) to optimize AE's selling effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. ACs will use their knowledge of US Foods' customer contracts, products, services, and tools to support the selling process.

This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the West Region of the United States as follows:
Anchorage AK, Everett WA, Fife WA, Spokane WA, Billings MT, Portland OR, Salt Lake City UT, Albuquerque NM, Lubbock TX, Phoenix AZ, Las Vegas NV, Corona CA, Los Angeles CA, Fontana CA, San Francisco CA, Sacramento CA, Reno NV, Fresno CA within a 50 mile distance to the listed Distribution Offices.

** This role will most likely be in the office approximately 1 time per month or occasionally for training.*
* *
* Work Schedule:

** Monday - Friday and hours are approximately 7AM PST - 4PM PST

ESSENTIAL RESPONSIBILITIES

Daily Operations - 5%

Focus on the timely and accurate completion of transactional support including, but not limited to:

Service request:
Monitor AC service requests and take ownership of assigned AE requests

Corporate requests:
Monitor customer requirements for assigned AEs / customers provided from USF's National Sales corporate office (Air Traffic Control-ATC).  Take timely and accurate action as directed

Sales Support - 70%

Sales planning:
Participate in weekly AE collaboration calls, proactively monitor assigned AE's planned customer visits / activities, and take actions to drive profitable growth

Customer impressions:
Contribute to the company's outbound customer impression goals by initiating pre-planned customer interaction.

Reporting and analytics:
Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer's contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events, large special orders), and additional reporting as needed by AEs and National Sales corporate office.

Customer business reviews (CBRs):
Prepare CBRs for AE's upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales;
Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution.

Customer product / services:  Utilize customer relationship management platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF's e-commerce platform to present opportunities to customers.

Customer profitability:
Make informed product conversion recommendations to AEs to drive profitability; leverage product research on key attributes (nutritionals, price, exclusive brands, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer's forecasted volume to Replenishment (DCTs), and updating customer lists / order guides.

Customer rebates:
Analyze quarterly bank statements and other rebate programs to identify opportunities to grow profitable sales, make recommendations to AE and customers.

Customer promotions (Limited Time Offers - LTOs):
Coordinate and track LTOs and new/discontinued items in conjunction with other functions.

Customer shopping lists:
Set up and proactively maintain customer's master shopping lists and/or order guides to prevent out-of-stocks during customer's ordering cycle; partner with Merchandising to find acceptable customer product substitutes.

Customer proprietary inventory:
Monitor customer's proprietary slow moving and dead inventory. Produce product listings and usage to AE and customer.  Make recommendations to convert slow items to USF's exclusive brands to optimize customer's service level.

General ledger coding:
Set up and maintain general ledger coding and invoice sequencing based on customer-specific requirements.

Customer pricing / credits:
Resolve customer pricing concerns with Customer Operations. Upload mass credit/debit requests, as needed.

Accounts Receivable:
Partner with cross functional teams to investigate and resolve credit related issues.

New customers:
Partner with cross-functional teams to ensure timely and accurate new…