Inside Sales Specialist

Inside Sales Specialist

About Mr. Handyman of North Albuquerque

Are you a natural problem-solver who enjoys helping people, building relationships, and getting things done? Do you have the confidence to ask for the business—and the organizational skills to make sure the work actually happens?

Mr. Handyman of North Albuquerque is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients.

We believe our customers deserve quality work and genuine respect—and our team deserves the same. We're building a company where people take pride in what they do, support one another, and have an opportunity to grow with the business.

We treat our customers, their homes, and each other with compassion and dignity.

For customers, for their homes, for each other.

We don't cut corners. We put our name on every job, and we mean it.

Every job. Every time.

We show up on time, on our word, and for each other.

On time, on our word, for each other.

We invest in our people through training, mentorship, and opportunities to grow.

When our team thrives, our customers feel it.

We're proud to serve our neighbors, our community, and our home here in New Mexico.

We serve our neighbors, our community, our home.

We're looking for an Inside Sales Specialist to become a key part of our front-end operations and customer experience.

• Respond to inbound calls, texts, emails, and customer inquiries.
• Understand customer needs and recommend appropriate services.
• Convert qualified opportunities into booked appointments and work.
• Follow up with customers who haven't yet scheduled.
• Confidently ask for the opportunity to earn the customer's business.
• Build relationships that create repeat customers, referrals, and five-star experiences.

• Own and optimize the daily schedule for our Service Professionals.
• Coordinate appointments, schedule changes, cancellations, and customer expectations.
• Keep the field team informed and productive.
• Identify scheduling or operational problems and take action before they become bigger problems.
• Make sure important customer information and opportunities don't fall through the cracks.

• Develop relationships with local commercial property managers, national service providers, and other strategic partners.
• Conduct targeted outbound outreach and follow-up.
• Build relationships that create recurring and referral-based opportunities.

• Maintain accurate customer records, notes, schedules, and follow-up activities.
• Keep our CRM and scheduling systems organized and current.
• Coordinate information between customers, office staff, and Service Professionals.
• Track opportunities from first contact through scheduling and follow-up

You will know you're succeeding when:

• Customers receive a fast, professional, helpful response.
• Qualified leads turn into booked work.
• Service Professionals have productive schedules.
• Customers receive consistent follow-up.
• Opportunities don't get lost.
• Commercial relationships continue to develop.
• Problems are identified and addressed rather than passed along.
• You understand what's happening in the business and take ownership of your part in making it better.

• 2+ years of experience in inside sales, customer service, dispatch, scheduling, account management, or a similar customer-facing role.
• Strong phone presence and excellent verbal and written communication skills.
• Confident, consultative sales approach.
• E…