Rental Equipment Field Service Technician- Wagner Rents

Rental Equipment Field Service Technician - Wagner Rents

Job Category: Service

Requisition Number: RENTA
005582

Location: Albuquerque, NM

Showing 1 location

700 Wagner Ct SE
Albuquerque, NM 87105, USA

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• PTO Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more
• Additional Benefits include:
  Unum Supplemental Life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans

The Rental Equipment Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $32.00 - $35.88 per hour. Pay rate is dependent upon education & experience.

Essential Functions:

Note:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains truck and crane inspection logs daily
• Completes CAT service reports daily that are legible with proper grammar and SIMS code
• Transmits photos, timecards, service reports, and other information via e-mail
• Maintains good customer records on assigned jobs
• Maintains credit card receipts for accounting purposes
• Works with Service, Product Support and Sales to meet customer needs
• Communicates with customers on diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations
• Maintains tooling in good working order per MSHA/OSHA
• Makes field warranty determinations and communicates decisions to customer and dispatcher
• Maintains service vehicle in safe condition
• Other duties as assigned by manager

Required

Education and Experience:

• High School Diploma or GED
• Relevant CAT related courses
• 3+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

Additional Eligibility Requirements:

• DOT Health Card
• Class D Driver’s License
• MSHA License

Physical Demands &

Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Climbing ladders and stairs
• Heavy work lifting up to 100 pounds or more
• Data entry, communication, math and reasoning skills
• Safety and product knowledge
• Basic knowledge of Microsoft Word and Outlook
• Intermediate knowledge of DBS, ET/SIS/SIS Web/STW
• Ability to work independently
• Well-rounded knowledge of CAT equipment

Work Environment:

• Noise:
  Loud
• Indoors and outdoors

Travel Requirements:

• 75% - 100%

Other Duties:

Job offers contingent upon pre-employment screenings including background checks, drug/alcohol testing, fit for duty testing, and other job-related tests.

Please note this job description is not comprehensive and duties may change at any time with or without notice.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WTECH

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.