Field Service Engineer Equipment Installation; m​/f​/d – Mexico

Overview

This position entails the installation and upgrades of complex electronic and electromechanical equipment. Capable of implementing detailed, complex customer installation plans for both reliability and process qualification and sign‑off. Train customer personnel on advanced equipment operation, maintenance procedures and process.

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Keeps Installation Coordinator and Management informed of down situations and reports activities as required.
• Ability to utilize training skills to troubleshoot tools to resolve issues.
• Works overtime and/or travel on short notice, as needed.
• Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers during equipment installation and acceptance tests.
• Recommends appropriate action and maintains ongoing awareness of existing and potential situations; handles equipment and customer situations while informing Management of developments on a timely basis.
• Prepares and conducts local customer meetings and communicates with customers in face‑to‑face, one‑on‑one settings, group settings and communicates professionally by email and telephone, as needed.
• Prepares and submits all required paperwork on a timely, routine basis.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Must be able to travel domestically and internationally overnight, as needed, up to 75% of the time. Must possess a valid passport.
• This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
• Other duties, as assigned.

• Initiates purchase orders for parts and service.
• Stays informed and trained on the company’s current systems, methods and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.

• This position requires an associate degree or bachelor’s Degree in a related engineering field or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Strong communication and professionalism given to various levels of management, personnel and customers.
• Must have advanced PC skills.

• While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.
• Visual acuity required.
• Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
• Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

EV Group is committed to diversity and equal opportunity for all people.