Master Kitchen Cooking Equipment Service Technician

Position Summary

The primary role of the Master Service Technician is to provide advanced level service, repair and installation of Commercial Kitchen Production Cooking Equipment at the Sandia Resort and Casino.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

• To provide advanced level service, repair and installation of Commercial Production Cooking Equipment at the Sandia Resort and Casino.
• Complies with Pueblo, Resort & Casino, and Facilities Department standard operating procedures.
• Reports equipment repair requirements to supervisor.
• Performs preventative maintenance, adjustments, and basic repairs on refrigeration and commercial production cooking kitchen equipment.
• Performs seasonal overhauls and transitions of systems to and from heating/cooling.
• Coordinates major component replacement and evaluation of complex system problems.
• Ensures proper care in the use and maintenance of equipment and supplies; promotes workplace safety.
• Assists HVAC Technicians on needed installations and repairs of equipment as needed.
• Performs complex cooking equipment installations.
• Completes repair and maintenance of all large kitchen commercial production cooking equipment.
• Conducts on-site troubleshooting, testing and repairs, including complex kitchen equipment.
• Manages and retains proper equipment, parts, inventory and tools; ensures compliance with safety protocols.
• Ensures post-installation and repairs are tested and adjusted to manufacturer’s recommended settings to ensure optimum performance.
• Completes installation, servicing and repair of food service equipment.
• Consults with manufacturers, customers and management; collaborates with management on procedures, work orders and continuous improvement initiatives.
• Takes the lead in troubleshooting complex issues and provides effective solutions.
• Reads and interprets equipment manuals for required maintenance and service.
• Maintains accurate records of parts, materials and components.
• Participates in Facilities Safety program and completes all safety training to promote a safe work environment for team members and guests.
• Works in a composite crew and assists Hard Maintenance, Electrical, Plumbing, Kitchen Repair technicians and/or other trades as needed.
• Utilizes Asset Management Software to track labor, materials and records of preventive maintenance activities and repairs.
• Punctual and regular attendance is required in accordance with the Attendance Policy.

• Other duties as assigned by the Facilities Manager.

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

• Ability to lift 75 pounds.
• Strong interpersonal skills with all direct work associates as well as networking with all team members across the Pueblo of Sandia.
• Be polite, friendly and professional at all times; demonstrate an approachable demeanor with co-workers and team members.
• Show a kind, empathetic, patient and respectful behavior in internal and external business dealings; support co-workers as needed to meet business demands.
• Build professional work relationships and maintain a friendly, professional and approachable demeanor in the performance of all duties.
• Performs all job-related duties as assigned.

• Note:
  Strong formatting avoided; information presented verbatim where possible.
• Required:
• High School Diploma or GED certification.
• Five (5) years of hands-on experience in commercial installations and service and repair of food service equipment and kitchen/restaurant equipment.
• Successful completion of an…