Service Technician I

Dalton Service Center | DSC - Alburquerque
1617 Broadway Blvd NE
Albuquerque, NM 87102, USA

Dalton Service Center | DSC - Alburquerque
1617 Broadway Blvd NE
Albuquerque, NM 87102, USA

Build Your Career. Build Your Future. Become an Employee-Owner.

Are you mechanically inclined, customer-focused, and ready to build a career in appliance service and repair?

Dalton Service Center, part of the BMD Inc. family of companies, is seeking an Appliance Service Technician I to diagnose, repair, uninstall, and reinstall residential appliances. This position performs service work both in our facility and in customers’ homes across a wide range of appliance products and brands.

• 100% Employee-Owned Company
• Comprehensive Benefits Package
• 401(k) Retirement Plan with Company Match
• Employee Stock Ownership Plan—ESOP
• Paid Time Off and Paid Holidays
• Ongoing Technical Training and Development
• Company Vehicle
• Opportunity to Build a Long-Term Skilled-Trade Career

At Dalton Service Center
, you are more than an employee—you are an employee-owner. Your work directly contributes to the customer experience, the success of your team, and the long-term growth of the company.

• Diagnose residential appliance problems and determine the appropriate repair solution.
• Repair, uninstall, reinstall, and replace components on a variety of appliance products and brands.
• Perform service work safely, efficiently, accurately, and profitably.
• Troubleshoot appliance systems involving electrical, gas, plumbing, and mechanical components.
• Clearly explain findings, repair recommendations, available options, and next steps to customers.
• Build positive customer relationships through professionalism, reliability, and respectful in-home service.
• Follow assigned service calls and directions provided by the customer service and dispatch teams.
• Maintain accurate service records, repair documentation, parts information, and customer updates.
• Work toward established productivity, revenue, and service-quality expectations.
• Communicate regularly with senior technicians, dispatchers, managers, manufacturer representatives, and internal partners.
• Participate in technical training, cross-training, and professional development opportunities.
• Maintain knowledge of appliance technology, repair practices, tools, industry requirements, and manufacturer standards.
• Properly operate, protect, and maintain company-issued tools, equipment, and vehicles.
• Represent Dalton Service Center and Builders Source Inc. professionally in customers’ homes and throughout the community.

• High school diploma or equivalent.
• Strong mechanical aptitude and problem-solving ability.
• Appliance repair, equipment repair, electrical, plumbing, HVAC, or related mechanical experience is preferred.
• Working knowledge of electrical, gas, plumbing, and mechanical operations is strongly preferred.
• Strong customer service and communication skills.
• Ability to work independently while staying connected with dispatch, management, and the service team.
• Strong attention to detail and commitment to completing work correctly.
• Ability to manage multiple service calls, changing priorities, and seasonal demand.
• Basic computer skills, including email, internet use, and Microsoft Office applications.
• Experience with customer relationship management or service-management software is preferred.

This role requires regular travel to customer homes and service locations.

• valid driver’s license is required
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• clean and satisfactory driving record
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• A company vehicle may be provided based on position assignment and business needs.
• Employees assigned a company vehicle must operate and maintain it responsibly and comply with all company driving and safety requirements.
• Continued eligibility to drive on company business is a condition of employment for this position.

This is an active, field-based position that requires the ability to:

• Drive for significant portions of the workday.
• Work inside customers’ homes and in a service-shop environment.
• Frequently stand, walk, bend, reach, kneel, crouch, crawl, and climb stairs, ladders, or ramps.
• R…