Resource Navigator

As a Housing Resource Navigator, you will serve as a trusted guide for individuals and families seeking housing support-providing practical assistance, clear information, and warm connections to community resources that change lives. You will provide direct support to constituents through a brief triage of housing needs, education, and referrals with warm handoffs, and follow-up to ensure needs have been met.

Ideal Candidate:

• Passionate about helping people find stable housing and navigate complex systems with dignity and care
• A collaborative, adaptable mindset and commitment to equity and housing stability
• A commitment to serving the community and supporting programs with a customer service approach
• Ability to work effectively with diverse populations and demonstrate cultural competency
• Have strong communication, organization and advocacy skills
• Flexibility, professionalism, and empathy

Primary Duties & Essential Functions:

• Conduct brief needs assessments and triage housing and social service needs for individuals seeking assistance
• Provide expert information, education, and referrals to community housing resources
• Perform warm handoffs to partner agencies and follow up to ensure successful connections
• Build and maintain strong relationships with community providers, landlords, and referral partners
• Educate tenants and landlords on housing rights, responsibilities, and available supports
• Maintain an up‑to‑date directory of Albuquerque housing and service providers
• Track and document services, referrals, and outcomes accurately and consistently
• Collaborate closely with outreach staff and Housing Resource Center team members
• Support data reporting by capturing service volume, timeliness, and satisfaction measures
• Use standard office technology (Word, Excel, email, virtual meeting platforms) for documentation and communication

Qualifications Required:

Education:

• Associate's degree on human/community services, social work, psychology, or related field
  • in lieu of AA degree, a high school degree or equivalent and 3 years of experience in a similar role
• Bilingual in English and Spanish preferred

Experience:

• Minimum of 1-3 years experience in housing navigation, case management, housing counseling, homelessness prevention, or related human services work
• experience conducting intakes, providing referrals, and documenting services accurately
• knowledge of tenant-landlord rights and responsibilities