Housing Support Specialist

No two days are ever the same at the shelter! (IYKYK)

The Women's Shelter team is excited to welcome talented Housing Support Specialists to join us! If you are trauma-informed and passionate about working with the unhoused, we can't wait to meet you.

• Competitive benefits
• Immediate impact - this is not just sitting behind a boring desk all day. You'll get to be truly active and engaged with your team and the community.
• Leadership team invested in your success and wellness (this work is hard and we want to support you!)
• CPLC is a trusted non-profit, with decades of work partnering with local communities to drive economic and political empowerment.

$20 hourly, non-exempt

• Employee Assistance Program
• Floating Personal Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
• Health Savings Account & Flexible Spending Account
• Wellness Services and Engagement Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Voluntary Pet Insurance and other optional/voluntary benefits for additional peace of mind
• Tuition Reimbursement for qualifying degrees

5400 Gibson Blvd SE

Rotating (day, swing, and night shifts until filled), full-time, onsite and in the community as needed. Shifts may have to adapt from time-to-time, including holidays/weekends as needed to support the shelter.

Women's Housing Navigation Center offers a safe and welcoming environment to women experiencing homelessness in Albuquerque. The center is open year-round and offers meals, a warm overnight bed, and secure under-bed storage. The shelter provides low barrier, trauma-informed case management, job searching, and other supportive services. The team works to guide guests through a successful exit from the shelter to safe, stable housing, and a plan for ongoing support.

• You engage guests with empathy from the start, conducting intakes, assessing needs, and ensuring accurate HMIS documentation.
• You bring a trauma-informed approach, creating a safe, non-judgmental environment where individuals feel supported and understood.
• You proactively manage case plans, helping residents navigate housing, employment, and community resources on their path to stability.
• You stay calm under pressure, using effective crisis intervention and de-escalation skills to support residents in challenging moments.
• You are highly organized and detail-oriented, maintaining clear records and data tracking.
• You foster a positive community by resolving conflicts, encouraging participation, and modeling integrity, respect and peaceful co-existence.
• You prioritize safety and compliance, upholding shelter guidelines while ensuring a clean, secure, and welcoming space.
• You are comfortable supporting full shelter operations, including coordinating pet care agreements and transportation coordination.

As the Housing Support Specialist, you'll be in a multifaceted role delivering trauma-informed, client-centered support to female residents at the Women's Housing Navigation Shelter. You’ll combine housing case management and intake coordination to ensure a seamless service experience for guests entering and residing in the shelter. Week-to-week, you will conduct intake assessments, complete data entry, use crisis intervention, create individualized service plans, connect guests to community resources, and provide ongoing support to promote housing stability and self-sufficiency.

You will ensure compliance with shelter policies while fostering a safe, respectful, and empowering environment.

• Intake & Guest Support:
  Conduct intake interviews and assessments, enter and maintain guest data (HMIS, Bed Tracker), complete VI-SPDATs, connect guests to Coordinated Entry, address immediate needs/crises, and explain shelter rules.
• Case Management & Housing Navigation:
  Assess needs and barriers, create service plans, provide emotional support and encouragement, give referrals, and guide clients toward long-term housing and stability.
• Resident Oversight & Shelter Operations:
  Monitor safety, enforce rules and curfew, maintain cleanliness, manage conflicts, and support residents with accessing supplies, meals, transportation, and scheduling. Assist with facility cleanliness, guest transport scheduling, and pet coordination as needed.
• Community Building & Engagement:
  Foster trust, encourage participation in programs, and promote a respectful, non-judgmental, supportive shelter community.
• Administrative & Reporting:
  Maintain accurate documentation, track metrics, and report incidents, safety concerns, and maintenance needs.

• High school diploma or equivalent;
  In lieu of education, equivalent experience in social services or related fields will also be considered.
• Certified Peer Support Worker preferred.
• Prior experience working in a shelter,…