Dorm Monitor

Overview

No two days in the shelter are the same! Gateway West is excited to welcome new Dorm Monitors to the team who model trauma-informed care, reliability and integrity.

LOCATION: 7440 Jim McDowell Road

SCHEDULE - hiring until filled

Pay range $22-$25.30 hourly will depend on the shift

• Days, 6am-3pm
• Swing, 2pm-11pm
• Overnight/Nights, 10pm-7am
• All shifts include holidays and weekends and are subject to change to meet the needs of shelter operations.

• Employee Assistance Program
• Floating Personal Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
• Health Savings Account & Flexible Spending Account
• Wellness Services and Engagement Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Voluntary Pet Insurance and other optional/voluntary benefits for additional peace of mind
• Tuition Reimbursement for qualifying degrees

Gateway West is Albuquerque’s largest shelter
, providing a safe, welcoming environment for men and women experiencing homelessness. On average, we serve 600 guests per night
, with cold winter nights bringing in over 700. Guests receive a warm bed, meals, secure storage, and access to resources that help them move toward safe, stable housing
. Shuttle service is provided daily, and our trauma-informed, low-barrier approach ensures everyone feels supported.

At the core of our work is trauma-informed care and practice. Trauma-informed care is non-judgmental, strengths-based, and human-centered, resulting in more success, engagement, and satisfaction for both guests and the team. As part of the team, you need to understand the critical importance of trauma-informed care. You should recognize and respect the impact of trauma on an individual s experiences and behaviors, and actively implement practices that promote safety, empowerment, and healing.

We believe in promoting an environment of trust and respect to support individuals navigating their challenges as they work towards stability and recovery.

• Crisis Intervention:
  You can recognize and manage crises effectively, providing immediate support to guests in distress.
• Conflict Resolution:
  With your mediation skills, you promote peaceful coexistence in the shelter environment amongst guests.
• Cultural
  
  Competency:
  
  You understand and respect diverse populations, various cultural backgrounds and experiences.
• Community Resource Navigation:
  You know of local resources, services, and programs that can help guests with their housing, employment, and healthcare needs.
• Safety and Compliance:
  Your awareness of health and safety regulations ensures a secure environment.
• Group Facilitation:
  You promote social engagement and support among guests by organizing and leading group activities.

As a Dorm Monitor, you are going to play a key role in fostering a sense of community and respect among guests at Gateway West. You will maintain a safe, clean, and supportive environment within the shelter dormitory, overseeing guests activities, ensuring compliance with shelter policies, and providing support to individuals experiencing homelessness.

• Resident Supervision:
  Monitor the dormitory area to ensure the safety and well-being of all guests.
• Conduct regular rounds to check on guests and address any concerns or issues that arise.
• Enforce shelter policies and procedures regarding behavior, cleanliness, and safety.
• Night shifts:
  • Announce Curfew:
    Remind guests of curfew time and ensure everyone is inside the dormitory.
  • Lights Out:
    Ensure lights are turned off (except in designated areas) and enforce quiet hours.
  • Perform Rounds:
    Conduct regular walk-throughs of the dormitory to ensure guests are settled, safe, and complying with quiet hours.

• Provide emotional support and encouragement to guests, fostering a positive atmosphere.
• Assist guests with basic needs, including referrals to resources such as job training, medical care, and housing services.
• Facilitate conflict resolution among guests and report any serious issues to supervisory staff.
• Must be able to lift and…