Sr. Case Manager Immigration Bilingual Spanish

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs.

With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

• High School Diploma or GED.
• Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included
• Effective verbal and written communication skills with employees, community contacts, government officials and clients.
• Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal tactfully with the public.
• Attention to detail.
• Must have great organizational and time management skills.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary report.
• Ability to develop and maintain case records by performing data entry.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• May be required to be available after hours.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on program participant.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car and climb stairs multiple times in one day in order to make home visits.

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. This position is operating as single incumbent at government site office.

• Works independently to manage all aspects of case management within the program requirements.
• Develops, implements, coordinates, reviews…