Social Services Assistant - Gateway Medical Respite

Social Services Assistant (SSA) I

Reports to:

Program Manager

Status:
Non-exempt

Grade: A02

Salary:
Dependent on Qualifications

Position Summary:

The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.

Essential Duties & Responsibilities:

• Supports the shelter team in the coordination of shelter services.
• Assists in and coordinates transportation if needed.
• Assists in directing new residents to their assigned spaces.
• Provides shelter residents with an orientation of the shelter facility.
• Maintains good rapport with residents to facilitate a safe and comfortable environment.
• Maintains accurate resident counts and files documentation.
• Communicates directly with supervisor, security personnel, and other staff.
• Performs once-a-day daily check-ins with residents.
• Monitors all spaces and conducts daily room and bed checks.
• Arranges room or dorm cleaning between clients and staff.
• Arranges linen exchange between clients and staff.
• Liaison for food delivery.
• Enforces resident policies and procedures.
• All other duties as assigned.

Qualifications:

To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed represent the knowledge, skills, and abilities required.

• Minimum:
  High School Diploma or GED.
• Practical experience working with people in customer service or a related field is required.
• A minimum of one (1) year of experience working with the unhoused population is preferred.
• Ability to communicate effectively orally and in writing in English.
• De-escalation, trauma-informed care, or similar training is highly desired.
• Must be able to maintain composure under difficult situations.
• Strong attention to detail.
• Strong organizational and multi-tasking ability.
• Ability to meet deadlines and prioritize competing demands.
• Data entry and file management experience.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Maintain a clean and organized workspace.
• Reliable and a team player.

Other Requirements:

• Valid Driver's License and reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

Day Shift: 8:00 a.m. to 4:00 p.m. Overnight Shift: 12:00 a.m. to 8:00 a.m.