SSVF Case Manager

Apply

Job Type

Full-time

Description

Every year hundreds of thousands of men and women who served our country sleep in the streets and millions more struggle every day to keep afloat; if you have a degree or case management experience and want to help these veterans, then you belong with us at Goodwill Industries of New Mexico (GINM) as a Veterans' housing case manager. GINM is a part of a national effort to end veteran homelessness, since 2011 and has helped cut the national number of veterans experiencing homelessness almost in half!

GINM is a non-profit corporation with 16 stores throughout the state and the Supportive Services for Veteran Families (SSVF) program is one of the largest community-based social services programs that we offer. Our team members use SSVF to provide case management, financial assistance, healthcare navigation, legal services, and community advocacy along with a heaping dose of compassionate care to find and save veterans' homes.

Individuals with lived experience with homelessness and/or military service are strongly encouraged to apply. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits.

Starts at $23/hour, negotiable depending on qualifications, guaranteed 38 hours a week.

Essential Duties and Responsibilities:

* Adherence to the attendance and punctuality policies of Goodwill.

* Exhibit excellent customer service skills as related to your position.

* Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.

* Travel as required based on caseload, scope of work.

* Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.

* Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.

* Builds and maintains collaborative relationships with community agencies.

* Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.

* Completes all required documentation within designated time frames including but not limited to case notes, program documentation and required reporting.

* Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.

* Completes, verifies and submits monthly billing according to established time frames.

* Ensures accurate caseload by closing all inactive cases on a monthly basis.

* Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.

* Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.

* Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

* Ensures HIPAA compliance.

* Responsible for the safety of all persons served under his/her supervision.

* Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.

* Maintains confidentiality of all privileged information.

* Performs other incidental and related duties as required and assigned.

Requirements

* Knowledge of organizational practices, policies and procedures and compliance with same.

* Knowledge of and compliance with all safety policies and procedures.

* Knowledge of applicable federal, state, county and local laws, regulations, and requirements.

* Knowledge of Americans with Disabilities Act (ADA).

* Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.

* Skill in operating various word-processing, spreadsheets, and database software programs.

* Skill in gathering, analyzing, and organizing information.

* Skill in working effectively under pressure.

* Ability to plan, implement, and evaluate individual client care programs.

* Ability to drive safely and efficiently.

* Ability to travel around Albuquerque metropolitan area and outlying areas around the state.

* Ability to exhibit excellent customer service skills.

* Ability to read, write, and understand English.

* Ability to carry out instructions in verbal and written format.

* Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.

* Ability to work extended hours and various work schedules.

* Ability to maintain confidentiality.

* Ability to work independently and demonstrate time management skills.

* Ability to handle multiple tasks and meet deadlines.

Physical Demands and Work…