HVRP Case Manager - JobConnect

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Full Time Clerical Albuquerque, Albuquerque, NM, US

Salary Range: $23.00 To $25.00 Hourly

Job Title:

Case Manager I - HVRP

Reports To:

Program Director

Hours:

Non-exempt

Grade: A05

Salary :
Dependent on Qualifications

Position Summary:

This role focuses on helping veterans experiencing or at risk of homelessness overcome barriers to employment and secure stable housing. You will act as a primary advocate, guiding veterans from initial intake through skill training, job placement, and long-term career stabilization.

• Community Outreach:
  Conduct active outreach at local shelters, standard Stand Down events, and community locations across Albuquerque to connect with eligible veterans.
• Intake & Assessment:
  Evaluate program eligibility and identify specific employment barriers, housing needs, and clinical or mental health support requirements.
• Individualized Planning:
  Work one-on-one with veterans to build an Individualized Employment Plan (IEP) that outlines specific career goals, resume building, and interview preparation steps.
• Service Coordination:
  Connect veterans to critical local support systems, including VA medical clinics, local housing agencies, and substance use treatment programs.
• Job Placement & Retention:
  Assist participants with local job searches, coordinate vocational training, and maintain continuous contact for up to nine months after placement to ensure job retention.
• Data & Compliance:
  Document every client interaction, milestone, and financial assistance voucher within federal tracking databases and local systems like the Homeless Management Information System (HMIS).
• Provides client status updates and discharge information.
• Transport clients as needed and required to ensure clients’ success in Heading Homes programs.
• Participates in case staffing.
• Other duties as assigned for optimal client support.

Qualifications:

To perform this job successfully, an individual must have:

• Education:
  
  Bachelor’s degree in Social Work , Psychology, Counseling, or Human Services is preferred. Direct professional experience working with veteran care or homeless populations may substitute for a degree.
• Experience:
  
  Minimum of 1–2 years in human services, career counseling, or case management. Experience working directly with military veterans, justice-involved individuals, or vulnerable adults is highly preferred.
• Local Knowledge:
  Strong familiarity with Albuquerque-area community resources, transit options, and veteran-specific aid networks.
• Technical
  
  Skills:
  
  Proficiency with Microsoft Office suite and electronic case management tracking systems.
• Screening Requirements:
  Must possess a valid New Mexico Driver's License, a clean driving record, reliable personal transportation for field outreach, and pass a comprehensive background check.

Other Requirements

• Reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Lifting a maximum of 25 pounds occasionally and frequently lifting or carrying objects weighing up to 10 pounds.
• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.