Case Manager

Helping families thrive starts with you!

CPLC New Mexico Social Services and Education includes a broad spectrum of social programs like education, housing, shelter services, and workforce development. Our programs empower people by supporting them to eliminate barriers creating a foundation for success.

• You will play a key role in reducing child maltreatment by delivering Level 3 of the evidence-based Triple P Parenting Program to families with children ages 0-12 in Bernalillo County.
• You will focus on providing responsive, trauma-informed, and individualized parenting support to underserved families through brief consultations, case management, and practical skill-building.
• You will assist in facilitating homework assignments to reinforce parenting strategies, identifying behavioral concerns, and making respectful referrals to partner organizations when risk factors are present.
• You will support outreach and recruitment efforts, maintain accurate documentation, and contribute to ongoing evaluation and reporting to ensure program effectiveness and continuous quality improvement.

• You possess strong interpersonal skills and cultural humility.
• You have the ability to work independently across diverse communities including Albuquerque, Paradise Hills, Corrales, Edgewood, Sedillo, Sandia Heights, and Tijeras.
• You can provide services in English and Spanish, with translation support available for other languages.

• Expertise in working with families and children, especially in underserved communities.
• Understanding of child development, family dynamics, and parenting challenges.

• Familiarity with the Triple P Parenting Program or similar evidence-based models.
• Ability to deliver structured parenting support and behavioral consultations.

• Knowledge of trauma-responsive practices and how to apply them in family support settings.
• Sensitivity to the impact of adverse childhood experiences (ACEs) and family stressors.

• Experience working with diverse populations, including bilingual and multicultural families.
• Commitment to honoring cultural values, tribal sovereignty, and family voice and choice.

• Skilled in developing, maintaining, and modifying Individualized Service Plans (ISPs).
• Ability to track progress, document outcomes, and coordinate referrals to partner agencies.

• Proficiency in administering tools like the DASS-21 (Depression Anxiety Stress Scale).
• Understanding of basic mental health indicators and referral protocols.

• Experience building partnerships with schools, healthcare providers, and community organizations.
• Ability to conduct outreach and recruitment campaigns to engage families.

• Competence in collecting and analyzing data for performance measures.
• Ability to prepare monthly invoices, quarterly reports, and final program summaries.

• Fluency in Spanish preferred; ability to work with interpreters for other languages.
• Strong verbal and written communication skills in both languages.

• Comfortable providing services in various formats: in-person, phone, and virtual.
• Willingness to travel throughout Bernalillo County and surrounding areas.
• May require occasional evening or weekend hours to accommodate family schedules or outreach events

• Bachelor’s degree in social work, Psychology, Family Studies, Counseling, or a related fieldorcombination of education and at least 2 years of relevant experience in case management, family support services, or child welfare.
• Prior experience implementing evidence-based parenting programs (Triple P preferred) or working with families in a behavioral health or child development setting, is preferred.

• Willingness to complete Triple P Level 3 certification within 3-months of hire (if not already certified).

• Bilingual in English and Spanish preferred.
• Ability to work with interpreters for other languages as needed.

• Valid driver’s license in good standing and proof of insurance.
• Ability to travel throughout Bernalillo County and surrounding areas.
• Proficiency in Microsoft…