On-Call Shelter Support Staff

On-Call Shelter Operations Support Specialist

Be the person who keeps the shelter moving when things get unpredictable. You'll step in where you're needed most, support residents, maintain safety and documentation, and help ensure the Women's Housing Navigation Center continues providing critical services, even when staffing gaps, emergencies, or high census periods decide to make everyone's day more interesting.

Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967, and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health & human services, housing, education, and economic development.

The Women's Housing Navigation Center (WHNC) offers a safe and welcoming environment to women experiencing homelessness in Albuquerque. The center operates year-round and provides meals, a warm overnight bed, secure storage, low-barrier and trauma-informed case management, job-search assistance, and other supportive services. The team works with guests to support a successful transition from shelter to safe, stable housing and a plan for ongoing support.

You will provide flexible, on-demand support to ensure continuity of daily shelter operations, resident safety, accurate documentation, and program compliance during staffing gaps, call-outs, high census periods, and emergency situations.

You will monitor dormitories and common areas, conduct routine rounds and wellness checks, support shelter rules and expectations, and respond to incidents using trauma-informed crisis intervention and de-escalation practices.

You will also provide limited case management support under the direction of Housing Support Specialists or supervisory staff. This may include assisting clients with housing and benefit applications, gathering required documentation, preparing for appointments or interviews, and completing other time-sensitive tasks aligned with Individual Service Plans (ISPs) and program goals.

In addition, you will support intake and check-in processes, HMIS data entry, census tracking, daily reporting, meal service coordination, supply distribution, transportation coordination, and other operational needs. You will communicate concerns promptly to supervisory staff and respond to emergencies according to established protocols.

This position also provides an opportunity to grow within WHNC. On-Call staff may be considered for permanent or regularly scheduled positions, such as Intake Specialist, Housing Support Specialist, or other shelter operations roles, based on performance, completion of required training, and organizational needs.

You are calm under pressure, adaptable, dependable, and comfortable working in an environment where priorities can change quickly. You understand the importance of treating every resident with dignity while maintaining safety, structure, confidentiality, and appropriate boundaries.

You have strong interpersonal and communication skills and can use sound judgment when responding to conflict or challenging situations. You understand trauma-informed care and cultural humility, and you are comfortable working with individuals from diverse, multicultural, and low-income communities.

You are also organized and detail-oriented, with the ability to accurately document activities, manage competing priorities, and work independently while knowing when to involve supervisory or case management staff.

• High School Diploma or GED required
• Minimum 1 year of experience in a…